At a Glance
- Tasks: Assist clients with tech queries and troubleshoot issues in a fast-paced environment.
- Company: Join a dynamic team at a leading tech support company in Exeter.
- Benefits: Full training provided, flexible hours, and opportunities for growth.
- Other info: Work Monday to Friday with occasional evening and weekend shifts.
- Why this job: Kickstart your IT career while helping people solve their tech problems.
- Qualifications: Great communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
About The Role
As a Technical Support team member, you will:
- Grow an in-depth understanding of the products we offer.
- Assist clients with general enquiries, questions and service requests.
- Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems.
- Work with our 2nd line Technical Support to resolve more complex cases.
- Ensure clients are kept up to date with progress and timelines.
- Be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment.
Working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis.
Skills:
- Great customer service skills and attention to detail.
- A passion for IT.
- Excited and ready to learn, looking to continually improve your knowledge.
- Excellent communication and listening skills, both verbal and written.
- Ability to explain technical concepts to non-technical users.
- Proven strong problem-solving skills.
- Happy to work independently, as well as in a team in a fast-paced environment.
Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don’t have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.
Technical Support Analyst (Brinkworth/Exeter, UK) employer: Parking Network B.V.
Join a dynamic team in Exeter as a Technical Support Analyst, where you will enjoy a supportive work culture that prioritises employee growth and development. With comprehensive training provided, you'll have the opportunity to enhance your IT skills while building meaningful relationships with clients. Our commitment to work-life balance ensures a fulfilling career in a vibrant location, making us an excellent employer for those seeking a rewarding role in technical support.
