At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional customer service.
- Company: Join a growing company with a vibrant and friendly culture in Exeter.
- Benefits: Opportunities for skill development and a supportive work environment.
- Other info: Dynamic office space with a focus on teamwork and engagement.
- Why this job: Be part of an exciting team during a period of growth and evolution.
- Qualifications: Experience in supervising contact centre teams and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high‑performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands‑on operational management with strong people leadership, overseeing daily operations to ensure high‑quality service delivery and motivating team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Take calls during peak demand
- Handle escalations and complaints
- Support complex queries
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Excellent communication skills.
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast‑paced setting while maintaining high standards of service quality.
To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com
Contact Centre Team Supervisors (Exeter, UK) employer: Parking Network B.V.
Join our dynamic team in Exeter, where we prioritise employee growth and development within a vibrant and supportive work culture. As a Contact Centre Team Supervisor, you will not only lead a dedicated team but also benefit from our newly refurbished offices that foster collaboration and engagement. We are committed to providing exceptional training opportunities and a positive environment that empowers you to excel in your career while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Supervisors (Exeter, UK)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership and coaching skills can benefit their Contact Centre Advisors, as that's what they'll want to hear.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've led a team or handled a tough customer issue. This will demonstrate your experience and show them you can handle the challenges of the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Team Supervisors (Exeter, UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Team Supervisor role. Highlight your leadership experience and any relevant achievements in customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our vibrant culture. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your ability to connect with others!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Parking Network B.V.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, like leading and coaching a team, managing call queues, and handling escalations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Leadership Skills
Since this role requires strong leadership capabilities, be ready to share specific examples from your past experiences where you've successfully led a team or improved performance. Think about times when you motivated team members or resolved conflicts. This will highlight your ability to foster a positive team culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. For instance, you might be asked how you'd handle a difficult customer or manage a team member who's underperforming. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
