At a Glance
- Tasks: Deliver outstanding customer service via phone and email, resolving queries efficiently.
- Company: Join a growing team in a vibrant, friendly contact centre in Exeter.
- Benefits: Full training provided, with opportunities for skill development and career growth.
- Other info: Dynamic environment with a focus on teamwork and high-quality service.
- Why this job: Be part of an exciting expansion and make a real difference in customer experiences.
- Qualifications: Strong commitment to service, clear communication, and ability to thrive under pressure.
The predicted salary is between 25000 - 28500 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve. The successful candidates will deliver outstanding customer service via telephone and email channels, supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer-focused. These roles are ideal for individuals who thrive in a fast-paced contact centre environment and are passionate about resolving customer queries while delivering high-quality service under pressure. Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Deliver first-contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self-service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem-solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high-quality service
- Take ownership of queries through to resolution
Requirements
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high-volume environments
- Takes ownership and resolves issues effectively
We will provide full training on our internal systems and you will work closely with other members of our existing teams to fully support you into the role. To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com.
Contact Centre Adviser (Exeter, UK) employer: Parking Network B.V.
Join our dynamic team as a Contact Centre Adviser in Exeter, where you'll be part of a vibrant and supportive work culture that prioritises employee growth and development. With our newly refurbished offices and a commitment to exceptional customer service, we offer comprehensive training and opportunities to enhance your skills in a fast-paced environment. Experience the satisfaction of resolving customer queries while being part of a collaborative team dedicated to delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Adviser (Exeter, UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parking Network B.V.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parking Network B.V. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Adviser (Exeter, UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parking Network B.V.:Your cover letter is your chance to shine! Tell us why you want to work at Parking Network B.V. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parking Network B.V.!
How to prepare for a job interview at Parking Network B.V.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
