At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a vibrant contact centre.
- Company: Join a growing company with a friendly and dynamic work environment in Exeter.
- Benefits: Opportunities for skill development, competitive salary, and a supportive team culture.
- Other info: Newly refurbished offices with great career growth potential.
- Why this job: Be part of an exciting team and make a real impact on customer experiences.
- Qualifications: Experience in supervising teams, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high‑performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands‑on operational management with strong people leadership, overseeing daily operations to ensure high‑quality service delivery and motivating team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Take calls during peak demand
- Handle escalations and complaints
- Support complex queries
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
Skills
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Excellent communication skills.
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast‑paced setting while maintaining high standards of service quality.
To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com.
Contact Centre Team Supervisors (Exeter, UK) in Devon employer: Parking Network B.V.
Join our dynamic team in Exeter, where we prioritise employee growth and development within a vibrant and supportive work culture. As a Contact Centre Team Supervisor, you will have the opportunity to lead a dedicated team, enhance your leadership skills, and contribute to our commitment to exceptional customer service in our newly refurbished offices. We offer a collaborative environment that encourages innovation and personal development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Supervisors (Exeter, UK) in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe at the office. Check out their social media and website to see how they engage with their team and customers. This will help you tailor your answers and show that you're a great fit for their environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership and coaching skills, as these are key for the Contact Centre Team Supervisor role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've led a team or improved performance in a contact centre. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you demonstrate your experience effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Contact Centre Team Supervisors (Exeter, UK) in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contact Centre Team Supervisor role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our goals. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Parking Network B.V.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, like leading and coaching a team, managing call queues, and handling escalations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Leadership Skills
Since this role requires strong leadership capabilities, be prepared to share specific examples from your past experiences where you've successfully led a team or handled difficult situations. Think about times when you motivated your team or improved performance – these stories will highlight your suitability for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your communication skills and how you foster a positive team environment. The more comfortable you are speaking about your experiences, the better you'll perform during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future growth opportunities. This shows that you're not only interested in the role but also in how you can contribute to the team's success. Plus, it gives you a chance to assess if the company is the right fit for you!
