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- Tasks: Lead and motivate a weekend customer service team to achieve goals and improve performance.
- Company: Join Parking Network B.V., a supportive and inclusive workplace.
- Benefits: Earn £18,000 annually, enjoy 25 days holiday, and access training opportunities.
- Why this job: Make a real impact by developing your leadership skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for team success.
- Other info: Flexible part-time hours with a focus on professional growth.
The predicted salary is between 10800 - 12600 £ per year.
Join Parking Network B.V. as a Customer Service Team Supervisor (Weekend Supervisor, Part‑Time, £18,000 per annum). We are looking for a supervisor to manage and oversee a Customer Service team during weekends.
What you will do:
- Lead and motivate call‑centre staff, delegate responsibilities, and ensure team goals are achieved.
- Assess employees and provide feedback weekly; mentor and train staff to maximise performance.
- Handle issues and keep management informed.
- Produce team rota within budget and monitor contract spend on uniforms and equipment.
- Drive continuous improvement by reviewing processes to maintain staff enthusiasm.
- Develop, coach, and monitor the team’s systems knowledge and service requirements.
- Set goals, conduct appraisals, and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with client and APCOA reporting requirements.
What you will bring:
- Ability to manage people and communicate well orally and in writing.
- Encourage open dialogue with team.
- Good team player, organised and reliable.
- Leadership skills.
What we’ll offer you:
- Annual salary of £18,000.
- 24 hours per week – 12‑hour shifts (Saturday and Sunday).
- 25 days holidays plus 8 bank holidays (pro rata).
- Training and development opportunities.
- Pension scheme.
We are committed to ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating environment where success is shared and professional development is encouraged.
Customer Service Team Supervisor (Wigan, UK) employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Supervisor (Wigan, UK)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Parking Network B.V. and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Being able to share these experiences will demonstrate your capability as a Customer Service Team Supervisor.
✨Tip Number 3
Prepare questions for them! Show your enthusiasm by asking about their training programmes or how they measure team success. It’s a great way to engage and shows you’re serious about the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it helps us keep track of all candidates. Plus, it shows you’re tech-savvy and ready to embrace our systems!
We think you need these skills to ace Customer Service Team Supervisor (Wigan, UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Supervisor role. Highlight your leadership skills and experience in managing teams, as this is what we’re really looking for!
Show Off Your Communication Skills: Since communication is key in this role, don’t forget to showcase your ability to communicate effectively both orally and in writing. Use clear and concise language in your application to demonstrate this.
Highlight Your Team Spirit: We love a good team player! Share examples of how you’ve motivated and supported your colleagues in previous roles. This will show us that you can lead our call-centre staff with enthusiasm.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Parking Network B.V.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Team Supervisor. Familiarise yourself with the key tasks like leading a team, managing rotas, and driving continuous improvement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Highlight how you motivated your team, delegated tasks, and provided feedback. This will demonstrate your ability to manage people effectively, which is crucial for this position.
✨Communicate Clearly and Openly
Since communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you encourage open dialogue within a team and how you handle feedback. This will show that you value collaboration and are capable of fostering a positive team environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.