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- Tasks: Provide excellent customer service and support clients with their parking queries.
- Company: APCOA, a leading parking management service across Europe.
- Benefits: Competitive pay, flexible hours, full training, and pension scheme.
- Why this job: Perfect for students seeking part-time work that fits around school hours.
- Qualifications: Customer service experience is a plus; friendly attitude and basic computer skills required.
- Other info: Join a supportive team with opportunities for skill development and career growth.
The predicted salary is between 12000 - 13000 £ per year.
Part-Time Customer Service Advisor - Wigan - 20 hours per week (09:30-14:30: Monday-Tuesday and Thursday-Friday)
Do you have customer service experience? Are you a good communicator? Are you looking for a job to fit around school hours?
APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces and approximately 4,300 employees.
About The Role
Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
Responsibilities
- Answering inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- Handling inbound email queries from clients and customers, and advising them how to appeal correctly.
4 x 5-hour shifts per week
Qualifications
- Previous experience working in a call centre environment is an advantage, although not essential.
- Basic knowledge on computers.
- Target-oriented, customer-focused, and have a friendly manner.
What is on offer
- £12,698.4 per annum (£12.21 per hour)
- 20 hours per week (09:30-14:30 - Monday-Tuesday and Thursday-Friday)
- Full training will be provided.
- Chance to learn multiple skills in different sectors of the parking industry.
- Pension Scheme.
- Free town centre parking.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared, with challenging projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.
Apply for this job.
Customer Service Advisor (Wigan, UK) employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Wigan, UK)
✨Tip Number 1
Get to know the company! Research APCOA and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and emails from clients.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at APCOA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor (Wigan, UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience you have in customer service or call centres, and don’t forget to mention your communication skills!
Show Your Personality: We want to see the real you! Use your cover letter to showcase your friendly manner and customer-focused attitude. A bit of personality goes a long way in making your application stand out.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Parking Network B.V.
✨Know the Company
Before your interview, take some time to research APCOA. Understand their services, values, and what makes them a leader in parking management. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This could involve handling a difficult customer call or responding to an email query. Practise these situations beforehand so you can demonstrate your problem-solving skills and friendly manner effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the job is right for you.