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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure a seamless experience at Aberdeen Airport.
- Company: Join a friendly team in a fast-paced airport environment.
- Benefits: Full uniform, training, pension scheme, and employee discounts.
- Why this job: Be the face of our business and make a real difference for customers.
- Qualifications: Passion for service, initiative, and a full driving licence required.
- Other info: Opportunities for growth in a supportive and motivating workplace.
The predicted salary is between 21500 - 27000 £ per year.
Role Overview
Customer Service Advisor – Aberdeen Airport – Full time 42 hours per week, £26,863.20 per annum. We are looking for a Customer Service Advisor who will be the face of our business, bringing outstanding customer service within the Airport sector. You will join a passionate and friendly team working in a fast‑paced setting and have the opportunity to progress within a company that invests in its people.
Key Duties
- Serving customers, ensuring they receive an easy and seamless tailored experience
- Be fully familiar with the parking equipment, pre‑booking system, ANPR system and other related equipment
- Completing report sheets and log sheets as instructed
- Carrying out relevant basic maintenance of payment machines and entry and exit barriers
- Ensuring patrols are carried out at all times in accordance with the site’s KPI's
Ideal Candidate
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role and thrive under pressure while maintaining good time‑keeping and a safety‑first mindset?
Benefits
- Full Uniform
- Training and development
- Company Pension
- Employee discount scheme
Full driving licence essential. We are a fair place to work and offer a motivating environment where successes are shared. With exciting projects and a supportive atmosphere, staff have opportunities to fulfil their potential while aiming for excellence.
Customer Service Advisor (Aberdeen, UK) employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Aberdeen, UK)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things that excite you about working with us.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the airport and how you'd handle them. This will help you shine during any interviews or assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Be ready to showcase your personality! We love candidates who bring energy and enthusiasm. During interviews, let your passion for customer service shine through – it’s what we’re all about!
We think you need these skills to ace Customer Service Advisor (Aberdeen, UK)
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about providing an outstanding experience!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your familiarity with relevant systems like ANPR or any similar technology. This shows us you're not just sending a generic application!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Parking Network B.V.
✨Know Your Stuff
Familiarise yourself with the key duties listed in the job description. Understand the parking equipment, pre-booking system, and ANPR system. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This is your chance to shine!
✨Demonstrate Initiative
Be ready to discuss how you take initiative in your work. Think of instances where you made decisions that positively impacted customers or improved processes. Employers love candidates who can think on their feet!
✨Dress the Part
Since you'll be the face of the business, make sure to dress smartly for the interview. A professional appearance shows that you take the opportunity seriously and are ready to represent the company well.
