At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join a luxury hotel known for exceptional service and teamwork.
- Benefits: Competitive salary, free meals, uniform, and discounts across the Marriott portfolio.
- Other info: Enjoy team member parties and incentives in a dynamic work environment.
- Why this job: Be an ambassador for guest satisfaction and inspire your team every day.
- Qualifications: 2 years of supervisory experience in a luxury hotel and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT US
University Arms is a 192-bed design‑led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.
Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four‑year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
As Reception Supervisor, you will be totally guest-focused by consistently delivering excellent service with an informed, friendly, and effective approach. You will ensure the smooth running of the Reception Desk, whilst achieving maximum revenue and guest satisfaction.
THE DUTIES
- Lead and inspire the reception team to deliver outstanding service at every guest interaction.
- Greet, assist, and manage guest arrivals, departures, and special requests with warmth and professionalism.
- Take ownership of guest feedback, resolving issues quickly and effectively to guarantee satisfaction.
- Oversee daily front desk operations, including scheduling, training, and performance management.
- Coordinate with other departments - housekeeping, F&B, and maintenance to ensure guest needs are met promptly.
- Maintain a polished, welcoming reception area and ensure all operational standards are met.
- Monitor and improve processes to enhance efficiency, service quality, and the overall guest experience
WHAT ARE WE LOOKING FOR IN YOU
- Hotel Front Office Supervisory experience.
- A natural leader with excellent communication and organisational skills.
- Passionate about hospitality, guest satisfaction, and team development.
- Confident, proactive, and able to make decisions with a focus on positive outcomes.
- Detail‑oriented, with a commitment to maintaining high standards across all areas of the hotel.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Reception Supervisor in Cambridge employer: Parker's Tavern
As a Reception Supervisor at our luxury hotel, you will thrive in a vibrant work culture that prioritises exceptional guest experiences and teamwork. With competitive salaries, free meals on duty, and generous discounts across the Marriott portfolio, we are committed to your professional growth and well-being. Join us in creating memorable stays for our guests while enjoying a supportive environment that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your passion for guest service during interviews! Share specific examples of how you've gone above and beyond for guests in the past. This will help you stand out as someone who truly cares about creating memorable experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fantastic team.
We think you need these skills to ace Reception Supervisor in Cambridge
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for high-quality guest service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Highlight Your Leadership Skills:As a Reception Supervisor, you'll be inspiring your team. Make sure to highlight your leadership experience in your application. Talk about how you've coached or mentored others and the positive impact it had on guest satisfaction.
Be Organised and Detail-Oriented:We love candidates who are organised and pay attention to detail. In your written application, mention any systems or processes you've implemented to improve efficiency or guest experiences in your previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our fantastic team!
How to prepare for a job interview at Parker's Tavern
✨Know the Guest Experience Inside Out
As a Reception Supervisor, you'll be the face of the hotel. Make sure you understand the guest experience thoroughly. Research the hotel’s services, amenities, and local attractions so you can confidently discuss how you would enhance guests' stays.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your colleagues or resolved conflicts. This will demonstrate your ability to motivate and coach reception staff effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling an overbooking or a guest complaint. Practice your responses to these scenarios, focusing on your problem-solving skills and how you ensure guest satisfaction.
✨Highlight Your Organisational Skills
The role requires excellent organisation, especially under pressure. Share specific examples of how you've managed multiple tasks or projects simultaneously, ensuring everything runs smoothly while maintaining high standards of service.
