At a Glance
- Tasks: Serve guests and create memorable dining experiences from breakfast to dinner.
- Company: Join Parker's Tavern at University Arms, a stylish and high-end restaurant in Cambridge.
- Benefits: Enjoy competitive pay, free meals, team parties, and discounts across the Marriott portfolio.
- Other info: Full or part-time contracts available; reliable transport is necessary as there's no on-site parking.
- Why this job: Be part of a fun, supportive team while delivering exceptional service in a vibrant atmosphere.
- Qualifications: Passion for hospitality, excellent communication skills, and flexibility in working hours are essential.
ABOUT US
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.
Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
As a Front of House Team Member, you will be a key part of delivering exceptional dining and bar experiences at University Arms Hotel. You’ll welcome guests with warmth and professionalism, take orders, serve food and drinks efficiently, and ensure every guest enjoys a seamless and memorable experience.
THE DUTIES
- Deliver attentive and personalised service to every guest.
- Welcome guests warmly and create an exceptional first impression.
- Present menus and confidently explain dishes, ingredients and daily recommendations.
- Take orders with accuracy while recognising individual preferences and dietary requirements.
- Serve food and beverages with appropriate service etiquette.
- Maintain excellent knowledge of the menu, wine, cocktails and other beverages.
- Prepare and present tables to the hotel's standards.
- Anticipate guest requirements and provide thoughtful service without being intrusive.
- Coordinate closely with the kitchen and bar to ensure seamless service.
- Maintain immaculate presentation of the restaurant, bar and guest areas throughout service.
- Handle guest requests and feedback with discretion, professionalism and genuine care.
- Support special occasions, private dining, events and VIP experiences when required.
WHAT ARE WE LOOKING FOR IN YOU
- A genuine passion for people and hospitality.
- Excellent communication and interpersonal skills.
- Confidence when engaging with guests from around the world.
- A calm and composed approach in a busy hotel environment.
- The ability to anticipate guests' needs rather than simply respond to them.
- A positive attitude and a strong sense of teamwork.
- Flexibility to work a variety of shifts, including evenings, weekends and bank holidays.
- Previous hotel or Front of House experience is desirable, although the right personality and passion for exceptional service are just as important.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
- Competitive salary
- Free meals on duty
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
PAY
£12.79 per hour plus £1.60 per hour Tronc
#J-18808-Ljbffr
Front of House Team Member in Cambridge employer: Parker's Tavern
Parker's Tavern at the University Arms in Cambridge is an excellent employer, offering a vibrant work culture where teamwork and communication are highly valued. Employees enjoy competitive pay, free meals, and discounts across Marriott properties, alongside opportunities for personal and professional growth within a supportive environment. Working in this fast-paced hotel kitchen not only provides meaningful employment but also allows you to be part of a renowned establishment in a historic city.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Cambridge
✨Tip Number 1
Familiarise yourself with Parker's Tavern and its menu. Understanding the restaurant's offerings and unique atmosphere will help you engage with guests and demonstrate your passion for hospitality during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to creating memorable experiences, which is crucial for a Front of House Team Member.
✨Tip Number 3
Be ready to discuss your flexibility and availability. Since the role requires working mornings, evenings, and weekends, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Parker's Tavern if possible. They can provide insights into the team culture and expectations, which can help you tailor your approach and show that you're a great fit for their environment.
We think you need these skills to ace Front of House Team Member in Cambridge
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Front Of House Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personal Statement:Write a personal statement that reflects your passion for hospitality and your commitment to creating memorable experiences for guests. Use specific examples from your previous roles to demonstrate your skills and enthusiasm.
Highlight Relevant Experience:If you have previous experience as a waiter or waitress, make sure to detail this in your CV. Emphasise any customer service achievements and your ability to work in a fast-paced environment, as these are crucial for the role.
Proofread Your Application:Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for a Front Of House Team Member.
How to prepare for a job interview at Parker's Tavern
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences for guests. Share any relevant stories from previous roles that highlight your dedication to excellent service.
✨Demonstrate Team Spirit
Parker's Tavern values teamwork, so be prepared to discuss how you work well with others. Mention specific examples of how you've supported colleagues in busy environments or contributed to a positive team atmosphere.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage items on the menu before the interview. Being able to discuss the offerings confidently will show your commitment and readiness for the role.
✨Highlight Your Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability. Emphasise your willingness to work mornings, evenings, and weekends to meet the needs of the restaurant.
