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For Companies At a Glance
- Tasks: Be the welcoming face of our hotel, creating unforgettable guest experiences.
- Company: Join the historic University Arms, a luxury hotel in the heart of Cambridge.
- Benefits: Enjoy competitive pay, free meals, team events, and incentives.
- Other info: Flexible shifts and a supportive team culture await you.
- Why this job: Make a real impact on guests' stays while working in a stunning environment.
- Qualifications: Experience in luxury hospitality and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
- You will be the face of the hotel from the moment a guest arrives until they depart.
- You will actively engage with guests, anticipate needs, resolve concerns, and turn ordinary stays into exceptional memories.
- Welcome and check in guests with impeccable service and a genuine sense of hospitality.
- Handle check-outs, reservations, payments, and guest enquiries efficiently and accurately.
- Provide personalised recommendations and support to enhance each guest’s stay.
- Manage guest requests, coordinating with other departments to ensure timely solutions.
- Resolve issues with confidence, professionalism, and ownership.
- Upsell rooms, amenities and hotel services.
- Respond to guest emails and online enquiries in a timely and personalised manner.
- Maintain front desk presentation and lobby standards.
- Organise special occasions (birthdays, anniversaries, VIP arrivals).
- Build rapport with guests and recognise returning visitors.
- Prepare and deliver in-room amenities (VIP amenities, celebrations, special requests).
- Assist when needed with guest luggage, providing information, and booking services as requested.
WHAT ARE WE LOOKING FOR IN YOU
- Previous experience in a luxury or high-end hospitality environment preferred.
- Passion for customer service and people interaction.
- Confident handling guest concerns professionally.
- Exceptional communication, presentation, and customer service skills.
- Confident with technology, PMS systems, and multitasking under pressure.
- Warm, polished, and professional demeanour with a guest-first mindset.
- Flexible to work shifts including evenings, weekends and holidays.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with: Competitive salary, Free meals on duty, Uniform, Team Member Incentives, Team Member Parties.
Front Desk Agent employer: Parker's Tavern
Contact Detail:
Parker's Tavern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the amenities, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that will make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable handling guest inquiries and concerns. The more confident you are in your interactions, the better you'll connect with guests and create a welcoming atmosphere.
✨Tip Number 3
Show off your personality! When you're at the front desk, let your warmth and professionalism shine through. Guests appreciate a friendly face, so be genuine and approachable to build rapport and encourage repeat visits.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let's make your dream job a reality!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A touch of warmth and enthusiasm can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front Desk Agent role at University Arms. Highlight relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and keep it professional.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about what we do at University Arms.
How to prepare for a job interview at Parker's Tavern
✨Know Your Hotel
Before the interview, do your homework on University Arms. Familiarise yourself with its history, recent renovations, and unique offerings. This will not only impress the interviewer but also help you understand how to align your customer service approach with the hotel's ethos.
✨Showcase Your People Skills
As a Front Desk Agent, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle concerns with professionalism and warmth, as this is crucial in creating exceptional memories for guests.
✨Practice Upselling Techniques
Since upselling is part of the role, think of ways you can enhance a guest's stay. Prepare to discuss how you would recommend rooms, amenities, or services based on guest preferences. This shows your proactive approach and understanding of the hospitality industry.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel’s standards and your commitment to maintaining a professional demeanour in front of guests.