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- Tasks: Be the friendly face for guests during their overnight stay and ensure a seamless experience.
- Company: University Arms, a historic hotel blending modern luxury with rich heritage.
- Benefits: Competitive salary, free meals, uniform, team parties, and discounts across Marriott.
- Why this job: Join a fantastic team in a stunning property and make guests feel at home.
- Qualifications: Previous hotel reception experience and excellent communication skills are a must.
- Other info: Flexible night shifts with opportunities for growth in a vibrant environment.
The predicted salary is between 24000 - 30000 £ per year.
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
As a Night Receptionist, you will be the first and last point of contact for overnight guests. You will manage check‑ins and check‑outs, handle guest enquiries, and support the night team to ensure every guest enjoys a seamless overnight stay.
THE DUTIES
- Serve as a key point of contact for guests and answer any questions or concerns, ensuring all our guests receive the highest levels of service throughout their stay in every guest interaction.
- Welcome and assist guests during late-night check‑ins and early check‑outs.
- Prepare Room Service items from the hotel menu and ensure timely, accurate delivery to guest rooms.
- Manage reservations, room allocations, and guest requests efficiently.
- Handle guest enquiries, feedback, and complaints professionally.
- Monitor hotel safety, security, and emergency procedures overnight.
- Perform night audit and system reconciliation tasks as and when required.
- Communicate effectively with the Night Manager and morning Front Office team.
- Maintain accurate records and complete nightly reports.
- First responder in the event of a fire alarm.
WHAT ARE WE LOOKING FOR IN YOU
- Have previous Front Office or Night Reception experience in a hotel environment.
- Are guest-focused with excellent communication and interpersonal skills.
- Are confident handling late-night enquiries, VIP guests, and emergencies.
- Have experience supporting Night Room Service operations (preferred).
- Are organised, proactive, and able to work independently.
- Are familiar with hotel PMS systems (Opera experience preferred).
- Are flexible to work nights, weekends, and public holidays.
THE PERKS
- Competitive salary.
- Free meals on duty.
- Uniform.
- Team Member Parties.
- Room and F&B discounts across the Marriott portfolio.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Hotel Night Receptionist in Cambridge employer: Parker's Tavern
Contact Detail:
Parker's Tavern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Receptionist in Cambridge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with University Arms' history, amenities, and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll be the face of the hotel during the night shift. Role-play common guest scenarios with friends or family to boost your confidence in handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the University Arms team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hotel Night Receptionist in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Night Receptionist where guest interaction is key.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the hotel industry or customer service. We’re looking for someone who’s guest-focused and has the skills to handle late-night enquiries, so be specific about your past roles and how they relate to this position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at University Arms!
How to prepare for a job interview at Parker's Tavern
✨Know Your Hotel Inside Out
Before the interview, make sure you research University Arms thoroughly. Familiarise yourself with its history, facilities, and recent renovations. This will not only impress your interviewers but also help you answer questions about how you can contribute to the hotel's guest experience.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during late hours. Prepare examples from your past experiences where you've handled guest enquiries or complaints effectively. Highlight your ability to remain calm under pressure and provide excellent service, especially during challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you would handle various scenarios that may arise during your shift, such as a late-night check-in or a guest complaint. Think through potential challenges and articulate your thought process on how you'd resolve them, showcasing your proactive and organised nature.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hotel’s approach to guest satisfaction, or any upcoming events. This shows your genuine interest in the role and helps you determine if the hotel is the right fit for you.