At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences.
- Company: University Arms, a historic hotel in the heart of Cambridge.
- Benefits: Competitive salary, free meals, team parties, and discounts at 8,000+ hotels.
- Other info: Flexible shifts and opportunities for personal and professional growth.
- Why this job: Join a dynamic team in a beautifully renovated hotel and make a real impact.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
University Arms is a 192‑bedroom design‑led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar, Parker’s Tavern, Library Lounge, and beautiful wood‑panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. It is now Cambridge’s ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury.
As Front of House Manager, you will lead the Reception, Nights, and Concierge teams, ensuring a warm, seamless, and consistent guest experience from arrival to departure. You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high‑quality service. Working closely with the leadership team, you will oversee day‑to‑day operations and ensure strong commercial performance, including managing payroll, controlling costs, and identifying opportunities to improve both service and revenue. This is a hands‑on role where calm leadership, presence on the floor and strong attention to detail are essential.
DUTIES
- Lead and manage the Front of House team
- Deliver exceptional guest service and resolve guest concerns
- Ensure smooth daily operations, including check‑in/check‑out procedures
- Monitor room allocations, occupancy levels, and guest requests
- Support revenue growth through upselling and effective room management
- Train, coach, and motivate team members to achieve service excellence
- Maintain brand standards, health & safety, and operational procedures
- Work closely with Housekeeping, Food & Beverage, and Maintenance teams
- Manage staffing levels, rotas, and departmental performance
- Conduct regular performance reviews and provide coaching and development opportunities
- Handle guest feedback and implement continuous improvements
WHAT WE ARE LOOKING FOR IN YOU
- Previous experience in a hotel Front Office or Front of House management role
- Strong leadership and team management skills
- Strong commercial awareness with the ability to manage payroll, departmental costs, and revenue opportunities effectively
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders, and guests
- Experience using hotel PMS systems, ideally Opera
- Proven experience handling guest complaints and service recovery in a professional, solution‑focused manner
- Are organised, hands‑on, and able to work under pressure
- Thrive in a fast‑paced environment and lead by example
- Are flexible to work weekends, holidays, and varying shifts as needed
THE PERKS
- Competitive salary
- Free meals on duty
- Team Member Parties
- Excellent Rooms and F&B discounts across Marriott Internationals 8,000+ Hotels
- Free employee assistance program – mental health, well‑being, financial, and legal support
- Refer a friend – earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Front of House Manager in Cambridge employer: Parker's Tavern
University Arms is an exceptional employer, offering a vibrant work culture in the heart of Cambridge, where you can thrive in a beautifully renovated hotel steeped in history. As a Front of House Manager, you'll enjoy competitive salaries, free meals on duty, and extensive discounts across Marriott's global network, all while leading a dedicated team committed to delivering outstanding guest experiences. With a focus on employee well-being and growth opportunities, including training and development, University Arms is the perfect place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Parker's Tavern. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Parker's Tavern
Don't be shy about reaching out to Parker's Tavern directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Parker's Tavern and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Parker's Tavern
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
