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For Companies At a Glance
- Tasks: Be the welcoming face of our hotel, creating memorable experiences for guests.
- Company: Join the historic University Arms, a luxury hotel in the heart of Cambridge.
- Benefits: Enjoy competitive pay, free meals, team parties, and discounts across the Marriott portfolio.
- Other info: Flexible shifts available, with opportunities for career growth in a vibrant team.
- Why this job: Perfect for those who love customer service and want to work in a stylish environment.
- Qualifications: Experience in high-end hospitality and a passion for guest interaction are preferred.
The predicted salary is between 24000 - 36000 £ per year.
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
- You will be the face of the hotel from the moment a guest arrives until they depart.
- You will actively engage with guests, anticipate needs, resolve concerns, and turn ordinary stays into exceptional memories.
- Welcome and check in guests with impeccable service and a genuine sense of hospitality.
- Handle check-outs, reservations, payments, and guest enquiries efficiently and accurately.
- Provide personalised recommendations and support to enhance each guest’s stay.
- Manage guest requests, coordinating with other departments to ensure timely solutions.
- Resolve issues with confidence, professionalism, and ownership.
- Upsell rooms, amenities and hotel services.
- Respond to guest emails and online enquiries in a timely and personalised manner.
- Maintain front desk presentation and lobby standards.
- Organise special occasions (birthdays, anniversaries, VIP arrivals).
- Build rapport with guests and recognise returning visitors.
- Prepare and deliver in-room amenities (VIP amenities, celebrations, special requests).
- Assist when needed with guest luggage, providing information, and booking services as requested.
WHAT ARE WE LOOKING FOR IN YOU
- Previous experience in a luxury or high-end hospitality environment preferred.
- Passion for customer service and people interaction.
- Confident handling guest concerns professionally.
- Exceptional communication, presentation, and customer service skills.
- Confident with technology, PMS systems, and multitasking under pressure.
- Warm, polished, and professional demeanour with a guest-first mindset.
- Flexible to work shifts including evenings, weekends and holidays.
THE PERKS
- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Front Desk Agent in Cambridge employer: Parker's Tavern
Contact Detail:
Parker's Tavern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent in Cambridge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with University Arms' history, amenities, and services. This way, when you chat with guests, you can share interesting tidbits and recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with resolving concerns and upselling services, the more confident you'll be at the front desk.
✨Tip Number 3
Show off your tech-savvy side! Brush up on any property management systems (PMS) you might encounter. Being quick and efficient with technology will help you manage check-ins and guest requests like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Front Desk Agent in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A touch of warmth and enthusiasm can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front Desk Agent role at University Arms. Highlight relevant experience in luxury or high-end hospitality environments and showcase how your skills align with what we’re looking for. Personalisation goes a long way!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our fantastic team at University Arms!
How to prepare for a job interview at Parker's Tavern
✨Know Your Hotel
Before the interview, do your homework on University Arms. Familiarise yourself with its history, recent renovations, and unique offerings. This will not only impress the interviewer but also help you understand how to align your customer service approach with the hotel's ethos.
✨Showcase Your People Skills
As a Front Desk Agent, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle concerns with professionalism and warmth, as this is crucial in creating exceptional guest experiences.
✨Practice Upselling Techniques
Since upselling is part of the role, think about how you can effectively recommend rooms, amenities, and services. Prepare a few strategies or phrases that you could use during the interview to demonstrate your sales skills and understanding of guest needs.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to embody the warm and professional demeanour that University Arms values.