At a Glance
- Tasks: Support daily operations and deliver exceptional customer experiences at a luxury hotel.
- Company: Join the vibrant team at Parker's Tavern in the heart of Cambridge.
- Benefits: Enjoy competitive salary, free meals, team parties, and discounts across Marriott.
- Other info: Flexible role with opportunities for growth and development in a fast-paced setting.
- Why this job: Be a key player in creating memorable guest experiences and leading a dynamic team.
- Qualifications: 2+ years in front-office management in a luxury hotel environment.
The predicted salary is between 31500 - 38500 £ per year.
Join to apply for the Assistant Front of House Manager role at Parker's Tavern.
About Us
The hotel consists of 192 design-led bedrooms, complemented by Parker's Tavern, a high-end, quintessentially British restaurant & bar, along with the adjoining library, bar, and ballroom. Set in the heart of Cambridge, University Arms is the 'go to' destination, alluring visitors with the promise of a sense of modern luxury, adorned with moments of enchanting discovery.
What Will You Be Doing
As Assistant Front of House Manager, you will support the Front Office Manager and Hotel Operations Manager in delivering an excellent customer experience. You will help oversee daily operations, ensure high service standards, and assist in managing and motivating the team.
THE DUTIES
- Supporting the day-to-day leadership of the Front of House, ensuring smooth and efficient operations across all guest-facing areas.
- Leading by example in delivering exceptional service, resolving guest queries promptly and empowering the team to create meaningful experiences.
- Acting as a key point of contact in the absence of the Front Office Manager, ensuring leadership continuity and confident decision-making.
- Support the Front Office Manager with reviewing guest satisfaction results and other data to identify areas of improvement.
- Ensure all health and safety, cleanliness, and presentation standards are met.
- Collaborating on continuous improvement, bringing fresh ideas to elevate guest satisfaction and team engagement.
- Assist with staff training and performance management.
- Handle cashing up and basic administrative duties.
- Support with conducting 2, 6, and 12-week probation review meetings for all new hires.
- Take a proactive approach to guest service by anticipating guest needs, resolving issues before they escalate, and creating memorable experiences.
- Have an eye for detail when it comes to the hotel environment. Regularly walk through public spaces to ensure the building is well-maintained and operational areas have an atmosphere that meets or exceeds guest expectations.
- Act as the Duty Manager on shift when required.
What Are We Looking For In You
- You must have demonstrated front-office experience supervising a successful team in a luxury hotel environment (minimum of 2 years).
- You will never falter in striving for exceptional quality and standards.
- You’ll have a love for delivering amazing guest experiences as well as leading and motivating others.
- You’ll be personable with excellent communication skills and have high expectations of yourself and others.
- You’ll demonstrate your passion by effortlessly engaging with guests, delivering on your promises, and inspiring those around you.
- You can work under pressure in a fast-paced environment and be confident in making decisions.
- Knowledge of Opera.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
- Competitive salary
- Free meals on duty
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
Right To Work
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Assistant Front of House Manager in Cambridge employer: Parker's Tavern
University Arms is an exceptional employer, offering a vibrant work culture in the heart of Cambridge, where creativity and culinary excellence thrive. As a Head Pastry Chef, you will not only lead a talented team but also enjoy competitive benefits such as free meals on duty, team member parties, and discounts across the Marriott portfolio, all while working in a beautifully renovated historic hotel that values innovation and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Parker's Tavern. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Parker's Tavern
Don't be shy about reaching out to Parker's Tavern directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front of House Manager in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Parker's Tavern and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Parker's Tavern
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
