Guest Relations Agent

Guest Relations Agent

Cambridge Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage hotel switchboard and handle calls with professionalism and warmth.
  • Company: University Arms is a luxury hotel in Cambridge, known for its design-led rooms and high-end dining.
  • Benefits: Enjoy competitive salary, free meals, team parties, and discounts across Marriott.
  • Why this job: Join a vibrant team and create memorable experiences for guests in a modern luxury setting.
  • Qualifications: A helpful attitude and eagerness to learn; previous experience is a plus but not essential.
  • Other info: Flexibility to work various shifts, including weekends and bank holidays, is required.

The predicted salary is between 24000 - 36000 £ per year.

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About Us
University Arms features 192 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British Restaurant and Bar, Library, and a stunning Ballroom. Located in the heart of Cambridge, University Arms is the ‘go-to’ destination, offering a sense of modern luxury.

What Will You Be Doing
As a Guest Relations Agent, you will manage our hotel switchboard and handle all internal and external calls professionally and efficiently. You will provide exceptional attention to detail in hotel services, knowledge, and communicate with warmth and appropriate tone.

DUTIES

  • Achieve positive outcomes from guest inquiries promptly and efficiently.
  • Accept and deliver all messages accurately for guests and team members.
  • Handle emergency calls immediately, relaying comprehensive and accurate information as required.
  • Ensure all wake-up calls are timely.
  • Assist with front-of-house administration.
  • Follow company brand standards and maintain high guest service levels at all times.
  • Comply with hotel security, fire regulations, and health and safety legislation.
  • Attend training courses as required.
  • Maintain knowledge of hotel services, local attractions, and landmarks. Flexibility and multi-skilling are valued, and tasks may vary to meet guest needs.

What Are We Looking For In You

  • A helpful attitude, confident in answering questions and engaging with guests.
  • Previous hotel or similar experience is a plus but not essential; eagerness to learn is important.
  • Aiming to leave guests with a memorable experience.
  • Excellent spoken and written communication skills.
  • A team player who supports others and enjoys working together.
  • Flexibility to work various shifts, including weekends and bank holidays.
  • Proficiency in IT; knowledge of OPERA PMS is preferred.

THE PERKS

  • Competitive salary
  • Free meals on duty
  • Team Member Incentives
  • Team Member Parties
  • Room and F&B discounts across Marriott
  • Referral bonus up to £400 for successful hires through your recommendation

RIGHT TO WORK

Applicants must be eligible to live and work in the UK, with documentary evidence required during recruitment.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Management and Manufacturing

Industries

  • Restaurants

Referrals increase your chances of interviewing at Parker\’s Tavern by 2x

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Guest Relations Agent employer: Parker's Tavern

At University Arms, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and flexibility. As a Guest Relations Agent in the heart of Cambridge, you will enjoy competitive salaries, free meals on duty, and opportunities for personal growth through training and development. Join us to be part of a dynamic team dedicated to creating memorable experiences for our guests in a stunning, design-led environment.
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Contact Detail:

Parker's Tavern Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Relations Agent

✨Tip Number 1

Familiarise yourself with the hotel and its services. Knowing the ins and outs of University Arms, including local attractions and amenities, will help you engage confidently with guests and answer their queries effectively.

✨Tip Number 2

Practice your communication skills. As a Guest Relations Agent, you'll need to convey information clearly and warmly. Consider role-playing scenarios with friends or family to enhance your conversational abilities.

✨Tip Number 3

Show your eagerness to learn. During any interactions, whether in interviews or networking, express your enthusiasm for the hospitality industry and your willingness to develop your skills further.

✨Tip Number 4

Be prepared to discuss your flexibility. Highlight your availability for various shifts, including weekends and bank holidays, as this is crucial for the role and shows your commitment to meeting guest needs.

We think you need these skills to ace Guest Relations Agent

Excellent Communication Skills
Customer Service Orientation
Attention to Detail
Problem-Solving Skills
IT Proficiency
Knowledge of OPERA PMS
Flexibility and Adaptability
Teamwork and Collaboration
Time Management
Ability to Handle Emergency Situations
Multitasking Skills
Knowledge of Local Attractions
Positive Attitude
Professional Telephone Etiquette

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Guest Relations Agent position. Tailor your application to highlight how your experiences align with these requirements.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or hospitality. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional guest experiences.

Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of University Arms that appeal to you and how you can contribute to their mission of providing modern luxury and excellent service.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Guest Relations Agent.

How to prepare for a job interview at Parker's Tavern

✨Show Your Warmth

As a Guest Relations Agent, your ability to communicate with warmth is crucial. During the interview, practice engaging with the interviewer in a friendly manner, demonstrating your helpful attitude and eagerness to assist guests.

✨Know Your Stuff

Familiarise yourself with the hotel’s services, local attractions, and landmarks. This knowledge will not only impress the interviewer but also show that you are genuinely interested in providing a memorable experience for guests.

✨Highlight Team Spirit

Emphasise your ability to work as part of a team. Share examples from previous experiences where you supported colleagues or contributed to a positive team environment, as this is highly valued in the hospitality industry.

✨Demonstrate Flexibility

Be prepared to discuss your flexibility regarding shifts and tasks. Mention any past experiences where you adapted to changing situations, as this aligns with the role's requirement for multi-skilling and meeting guest needs.

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