Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and provide insider tips about Cambridge.
- Company: Join University Arms, a stylish hotel in the heart of Cambridge, known for luxury and charm.
- Benefits: Enjoy competitive pay, free meals, team events, and discounts across the Marriott portfolio.
- Why this job: Be the face of hospitality, create memorable experiences, and connect with diverse guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a friendly attitude are essential.
- Other info: Must be eligible to work in the UK; reliable transport is necessary as there's no on-site parking.
The predicted salary is between 20000 - 28000 £ per year.
ABOUT US
The hotel consists of 192 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British restaurant & bar, along with the adjoining library, bar, and ballroom.
Set in the heart of Cambridge, University Arms is the ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury, adorned with moments of enchanting discovery.
WHAT WILL YOU BE DOING
As a Bell Attendant, you will be responsible for delivering a friendly, authentic, and sophisticated guest experience from arrival to departure. You will ensure that all our guests and VIP guests receive the highest quality of service delivery.
THE DUTIES
- You will be responsible for greeting and assisting guests arriving at the hotel, along with delivering their luggage, arranging transport, and dealing with any other requests the guest may have.
- You will be the face of University Arms Hotel – spending time at the door to welcome every guest.
- Be the resident know-it-all – share your insider information about the city and culture scene to ensure our guests receive varied and highly rated recommendations for entertainment/dining and adventures.
- You will ensure VIP guests are receiving a WOW service and ensure their requests are carried out.
- Create strong relationships within the community to ensure our guests receive excellent service at any suggested venue.
- You will coordinate with other departments, such as housekeeping, food & beverage, and maintenance, to ensure that guests’ requests are met promptly – you will take accountability to ensure actions happen!
- Taking ownership of guest complaints – you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensure that the reception area and outside are always neat and tidy, with all necessary equipment and supplies in place.
- Have an eye for detail when it comes to the hotel environment. Regularly walk through public spaces to ensure the building is well maintained and operational areas have an atmosphere that meets or exceeds guest expectations.
- Respond promptly and effectively to emergencies, coordinating emergency response efforts and ensuring appropriate actions are taken.
WHAT ARE WE LOOKING FOR IN YOU
- Experience as a Porter, Concierge, Bell Attendant, or Luggage Porter in a luxury hotel or college.
- A friendly and outgoing personality with excellent manners and communication skills.
- In-depth knowledge of the area.
- A passion for hospitality and a genuine desire to ensure that guests have the best possible experiences.
- Friendliness, efficiency, and a ‘can-do’ attitude with the willingness to go that extra mile.
- Confident knowledge of Opera PMS and Microsoft Office is preferred.
- Excellent verbal and written communication skills, including fluency in English and any additional languages are an advantage.
- Ability to work nights, weekends, and bank holidays.
- Having a reliable method of transportation to the hotel is essential – we have no on-site parking.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
- Competitive salary
- Free meals on duty
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK:
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
#J-18808-Ljbffr
Bell Attendant employer: Parker's Tavern
Contact Detail:
Parker's Tavern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bell Attendant
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Bell Attendant, you'll be expected to provide guests with insider tips on dining and entertainment, so having a solid knowledge of Cambridge will set you apart.
✨Tip Number 2
Practice your communication skills. Since you'll be the face of the hotel, being friendly and approachable is key. Engage in conversations with friends or family to enhance your ability to connect with guests.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss how you've handled guest complaints or difficult situations in the past. This will demonstrate your ability to take ownership and ensure guest satisfaction.
✨Tip Number 4
Network within the hospitality community. Building relationships with local businesses can help you provide better recommendations to guests and show that you're proactive about enhancing their experience.
We think you need these skills to ace Bell Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles as a Bell Attendant, Concierge, or Porter. Emphasise your communication skills and any knowledge of the local area.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent guest experiences. Mention specific examples of how you've gone the extra mile for guests in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to handle guest complaints, coordinate with other departments, and your knowledge of Opera PMS and Microsoft Office.
Showcase Local Knowledge: Demonstrate your in-depth knowledge of Cambridge and its attractions in your application. This will show that you can provide valuable recommendations to guests, enhancing their experience at the hotel.
How to prepare for a job interview at Parker's Tavern
✨Show Your Personality
As a Bell Attendant, your friendly and outgoing nature is key. Make sure to showcase your personality during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for hospitality.
✨Know the Area
Familiarise yourself with Cambridge and its attractions. Be prepared to share recommendations for dining, entertainment, and local culture. This will show that you are knowledgeable and can provide guests with valuable insights.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you would handle guest complaints or requests. Highlight your ability to take ownership of situations and resolve issues effectively, as this is crucial for ensuring guest satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interview process but also reflects the high standards expected at University Arms Hotel.
