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For Companies At a Glance
- Tasks: Be the go-to person for service requests and ensure smooth operations.
- Company: Join a dynamic team in Facilities Management with a focus on quality service.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Why this job: Kickstart your career in a supportive environment while making a real difference.
- Qualifications: GCSEs in English and Maths, plus experience in helpdesk or admin roles.
- Other info: Great chance to learn and develop skills in a fast-paced setting.
The predicted salary is between 25500 - 27000 £ per year.
As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.
Key Responsibilities
- Serve as the initial contact for service requests via phone and email.
- Use GTR Asset Pro to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support operative and subcontractor coordination for efficient service delivery.
- Attend training and health & safety courses as directed.
Qualifications and Experience
- GCSEs or equivalent (Grade C or above in English and Maths).
- Proven experience in Facilities Management within an administrative or helpdesk role.
- Strong knowledge of CAFM systems, or CRM.
- Proficiency in MS Office, including Excel and Outlook.
- Must have a driving licence.
Skills and Attributes
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills and a professional telephone manner.
- Enthusiastic, with a willingness to learn and adapt.
Job Type: Full-time
Pay: £25,500.00-£27,000.00 per year
Help Desk in Saint Albans employer: Parker Jones Group Ltd
Contact Detail:
Parker Jones Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk in Saint Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have a lead on a Help Desk role or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, make sure you're comfortable chatting on the phone. Try mock interviews with friends to nail that professional telephone manner.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or prioritised urgent requests in past roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace Help Desk in Saint Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Management and any relevant administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk role. Mention your familiarity with CAFM systems and your strong communication skills – we love a good story!
Show Off Your Tech Skills: Since you'll be using GTR Asset Pro and MS Office, make sure to mention your proficiency with these tools in your application. We appreciate candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Parker Jones Group Ltd
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Helpdesk Coordinator. Brush up on your knowledge of CAFM systems and MS Office, especially Excel and Outlook. Being able to discuss how you've used these tools in past roles will show you’re ready for the job.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples of how you’ve effectively managed tasks or prioritised urgent requests in previous positions. Think about specific situations where your planning made a difference.
✨Practice Your Communication
As the first point of contact, your communication skills are crucial. Practice answering common interview questions in a clear and professional manner. You might even want to role-play with a friend to get comfortable with phone and email scenarios.
✨Be Ready to Learn
Demonstrate your enthusiasm for learning and adapting. Share instances where you’ve taken the initiative to learn new skills or improve processes. This shows that you’re not just looking for a job, but are genuinely interested in growing within the company.
