Operations/Warehouse Manager

The Operations Manager is responsible for overseeing all warehouse and port operations at Bristol Port, managing the complete supply chain process from vessel discharge to customer delivery. This role ensures efficient operations, regulatory compliance, and maintains the highest standards of health and safety while supervising warehouse staff and coordinating with port authorities. The Operations Manager serves as the UK's primary liaison with Bristol Port and acts as the company's Health & Safety Executive for UK operations.

Key Responsibilities

• Warehouse & Port Operations Management
  • Oversee the complete operational cycle from vessel unloading, warehouse stocking, to lorry loading for customer deliveries.
  • Coordinate vessel discharge operations ensuring efficient turnaround times and minimal demurrage costs.
  • Manage inventory levels and stock rotation to optimise warehouse capacity and material quality.
  • Plan and schedule loading operations to meet customer delivery requirements and maintain service levels.
  • Monitor operational KPIs including throughput, efficiency, and customer satisfaction metrics.
  • Coordinate with shipping agents, port authorities, and transport providers to ensure smooth operations.
• Port Liaison & Compliance
  • Act as a primary liaison with Bristol Port Authority.
  • Ensure full compliance with all port rules, regulations, and operational procedures.
  • Maintain up-to-date knowledge of port policies and communicate changes to relevant stakeholders.
  • Coordinate with port services including pilotage, stevedoring, and terminal operations.
  • Manage port documentation, permits, and regulatory submissions.
  • Handle port-related incidents and maintain positive working relationships with port officials.
• Health & Safety Executive Responsibilities
  • Act as a Health & Safety Executive, ensuring compliance with all UK health and safety legislation.
  • Develop, implement, and maintain comprehensive Risk Assessments and Method Statements (RAMS).
  • Conduct regular safety inspections and audits of warehouse and operational areas.
  • Promote and maintain a positive safety culture throughout the organisation.
  • Investigate accidents and incidents, implementing corrective actions and preventive measures.
  • Deliver safety training and inductions to all staff and contractors.
  • Liaise with external safety consultants and regulatory bodies as required.
• Team Leadership & Staff Management
  • Manage and supervise warehouse staff including permanent employees and agency workers.
  • Oversee forklift operators and other warehouse personnel, ensuring adequate staffing levels.
  • Conduct performance reviews, provide coaching, and identify training needs.
  • Coordinate with recruitment agencies for temporary staffing requirements.
  • Ensure all staff maintain appropriate certifications and competencies.
  • Foster a collaborative and productive working environment.
• Equipment & Asset Management
  • Maintain all warehouse equipment including forklifts, conveyor systems, and handling equipment.
  • Ensure equipment is fit for purpose and complies with safety standards.
  • Coordinate maintenance schedules and manage relationships with service providers.
  • Monitor equipment performance and plan for replacements or upgrades.
  • Manage equipment inspection records and certification requirements.
• Compliance & Professional Conduct
  • Comply with all applicable laws, regulations and sanctions relating to anti-bribery and anti-corruption.
  • Adhere to company anti-corruption and bribery policies and related procedures.
  • Report any wrongdoing or improper conduct immediately upon awareness.
  • Liaise with external contractors and port authorities professionally and ethically.
  • Ensure environmental compliance and sustainable operational practices.

Key Skills & Experience

• Proven experience in warehouse and logistics operations management.
• Strong leadership and people management capabilities.
• Excellent organisational and operational planning skills.
• Knowledge of UK health and safety legislation and compliance requirements.
• In-depth knowledge of health and safety regulations and RAMS development.
• Understanding of materials handling for cement, concrete, and building materials.
• Problem-solving abilities and capacity to work under pressure.
• Effective communication and stakeholder management skills.
• Proficiency with warehouse management systems and operational software.
• Ability to work flexible hours to accommodate vessel schedules and operational demands.
• Experience in port operations or maritime logistics (preferred).

Qualifications

• Degree in Operations Management, Logistics, Engineering, or equivalent work experience.
• NEBOSH certification or equivalent health and safety qualification required.
• Forklift Operator Certification.