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- Tasks: Manage help desk operations, schedule engineers, and provide top-notch customer service.
- Company: Join a dynamic team in a supportive work environment.
- Benefits: Earn up to £29,000 with a great benefits package.
- Why this job: Be the go-to person for problem-solving and make a real difference.
- Qualifications: Experience in scheduling and excellent communication skills required.
- Other info: Full-time role in Chilton, Monday to Friday, 8am-5pm.
The predicted salary is between 17400 - 34800 £ per year.
Location: In office in Chilton (no hybrid)
Salary: up to £29,000
Working hours: Monday to Friday 8am-5pm
General:
- Receiving inbound calls and emails and making frequent outbound calls and emails.
- Scheduling engineers to attend call outs and regularly updating them with their required jobs.
- Generation and closure of scheduled work orders.
- Overseeing job completion in respect of in-house engineering and sub-contractor services.
- Updating in-house systems and informing external clients regularly of updates.
- Managing the helpdesk inbox efficiently daily.
- Constant liaison with engineers, subcontractors and clients via phone/email.
- PPM asset management planning via our databases.
- Respond quickly and effectively to client queries.
- Raising jobs and purchase orders daily.
- Always providing excellent customer service.
- Completing various admin tasks as requested.
Requirements:
- Worked in a familiar field.
- Experienced in scheduling, coordinating, arranging role.
- Experienced working with CRM Systems (desirable).
- Great communicational skills.
Offer:
- Great working environment.
- Up to £29,000.
- Benefits package.
Help Desk Coordinator employer: Parker Jones Group Ltd
Contact Detail:
Parker Jones Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention something specific about us that excites you.
✨Tip Number 2
Practice your communication skills! As a Help Desk Coordinator, you'll be chatting with clients and engineers all day. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get an interview, prepare questions to ask about the role and the team. This shows you're genuinely interested and ready to jump in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your enthusiasm for the position.
We think you need these skills to ace Help Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and coordinating roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk Coordinator role. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Communication Skills: Since this role involves constant liaison with engineers, subcontractors, and clients, make sure your written application reflects your great communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Parker Jones Group Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Help Desk Coordinator role. Familiarise yourself with the key responsibilities like scheduling engineers and managing the helpdesk inbox. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves constant liaison with engineers, subcontractors, and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving client queries or coordinating tasks.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you manage multiple tasks. Bring up specific instances where you successfully scheduled work orders or handled a busy helpdesk inbox. This will highlight your capability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the tools they use for CRM systems. This shows that you're not just interested in the job but also in how you can fit into their team.
