At a Glance
- Tasks: Coordinate engineering services, schedule jobs, and manage client communications.
- Company: Join a dynamic team in the engineering service sector.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Be at the heart of operations, making a real difference every day.
- Qualifications: Experience in service coordination and strong organisational skills required.
We are seeking an experienced Service Coordinator to support the Electrical & Fire Service Manager in the effective day-to-day coordination of engineering service operations. This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting. You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works.
Key Responsibilities
- Scheduling & Coordination
- Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works
- Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability
- Maintain accurate and up-to-date engineer diaries and job schedules
- Respond to operational changes and reallocate work where required
- Purchase Orders & Job Management
- Raise, track, and chase purchase orders from clients
- Ensure completed works are correctly matched for invoicing purposes
- Maintain accurate job records and service documentation
- Manage the full job lifecycle from allocation through to completion and billing readiness
- Reporting & Documentation
- Produce client service reports and job summaries as required
- Maintain accurate compliance and service documentation
- Ensure all records are updated accurately and in a timely manner
- Support operational reporting requirements for management and clients
- Client & Engineer Liaison
- Act as a key point of contact for client service queries and updates
- Communicate engineer attendance, progress, and completion information
- Build and maintain strong relationships with FM teams, site contacts, and clients
- Ensure clear and professional communication across all service activity
- Operational Support
- Work closely with the Electrical & Fire Service Manager to support daily operations
- Assist in workload planning and prioritisation
- Contribute to improving coordination processes and workflow efficiency
- Support consistent delivery of service levels and response times
About You
We are looking for someone who has:
- Experience in service coordination, scheduling, or FM/M&E administration
- Background in engineering, facilities management, electrical, fire, HVAC, or building services environments
- Strong organisational skills with the ability to manage multiple priorities
- Confident communication skills when dealing with engineers and clients
- Experience with purchase orders, job tracking, and service documentation
- Ability to work effectively in a fast-paced, reactive environment
Desirable Experience
- CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept
- Experience in PPM and reactive maintenance environments
- Previous exposure to technical service or operations teams
Service Coordinator in Erith employer: Parker Jones Group Ltd
As a Service Coordinator at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to enhance your skills in engineering and facilities management, all while being part of a team dedicated to delivering exceptional service to our clients. Join us in a role that not only challenges you but also rewards your contributions in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Erith
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Parker Jones Group Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Coordinator at Parker Jones Group Ltd.
We think you need these skills to ace Service Coordinator in Erith
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Parker Jones Group Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
