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For Companies At a Glance
- Tasks: Manage help desk operations, schedule engineers, and provide top-notch customer service.
- Company: Join a dynamic team in a supportive office environment in Chilton.
- Benefits: Earn up to £29,000 with a fantastic benefits package.
- Why this job: Be the go-to person for clients and engineers, making a real difference every day.
- Qualifications: Experience in scheduling and coordinating roles; CRM knowledge is a plus.
- Other info: Enjoy a vibrant workplace with opportunities for growth and development.
The predicted salary is between 26000 - 31000 £ per year.
Role: Help Desk Coordinator
Location: In office in Chilton (no hybrid)
Salary: up to £29,000
Working hours: Monday to Friday 8am-5pm
General
- Receiving inbound calls and emails and making frequent outbound calls and emails.
- Scheduling engineers to attend call outs and regularly updating them with their required jobs.
- Generation and closure of scheduled work orders.
- Overseeing job completion in respect of in-house engineering and sub-contractor services.
- Updating in-house systems and informing external clients regularly of updates.
- Managing the helpdesk inbox efficiently daily.
- Constant liaison with engineers, subcontractors and clients via phone/email.
- PPM asset management planning via our databases.
- Respond quickly and effectively to client queries.
- Raising jobs and purchase orders daily.
- Always providing excellent customer service.
- Completing various admin tasks as requested.
Requirements
- Worked in a familiar field.
- Experienced in scheduling, coordinating, arranging role.
- Experienced working with CRM Systems (desirable).
- Great communicational skills.
Offer
- Great working environment.
- Up to £29,000.
- Benefits package.
Help Desk Coordinator in Aylesbury employer: Parker Jones Group Ltd
Contact Detail:
Parker Jones Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Help Desk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to scheduling and customer service, so you can showcase your skills confidently when it counts.
✨Tip Number 3
Stay organised! Keep track of all the jobs you've applied for, including details like the company name, role, and any follow-up actions. This will help you stay on top of your applications and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles listed, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Help Desk Coordinator in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and coordinating roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk Coordinator role. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Communication Skills: Since this role involves constant liaison with engineers, subcontractors, and clients, make sure your application reflects your great communication skills. We love clear and concise writing, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Parker Jones Group Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Help Desk Coordinator. Familiarise yourself with scheduling, managing communications, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves constant liaison with engineers, subcontractors, and clients, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully managed client queries or resolved issues.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it! If not, do a bit of research on common systems used in help desk roles. Showing that you’re proactive about learning can really impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
