Quality Manager in Shepshed

We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft. Joining our team means you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.

The Quality Manager is responsible for leading the facility’s quality assurance strategy, Quality Management System (QMS), and continuous-improvement activities. This role ensures manufacturing processes, products, and services meet customer, regulatory, contractual, organizational, and ISO 9001 requirements. The Quality Assurance Manager serves as the primary quality representative for audits and customer quality matters while leading a team of quality professionals and partnering cross-functionally to drive sustainable improvements in quality, delivery, and customer satisfaction.

Quality Management System & Compliance

• Develop, implement, maintain, and continually improve effective QMS processes in accordance with ISO 9001, customer, regulatory, and organizational requirements.
• Develop and implement manufacturing quality-assurance processes that support company standards, industry requirements, product quality, contract compliance, and customer satisfaction.
• Provide guidance and support to facility personnel and leadership in the interpretation and application of ISO 9001 requirements, documented procedures, and work instructions.
• Communicate quality requirements, expectations, risks, and improvement priorities across the organization.
• Ensure compliance with applicable regulatory, customer, and internal quality standards.

Audits, Management Review & Reporting

• Plan, perform, and coordinate internal quality system audits of documented procedures, work instructions, and ISO 9001 requirements.
• Serve as the primary facility contact for customer, third-party, and certification audits.
• Coordinate required facility and division personnel for internal, customer, and third-party audit activities.
• Facilitate Management Review meetings, document and distribute meeting minutes, and ensure follow-up of assigned actions.
• Report quality performance, audit results, quality risks, compliance status, and improvement opportunities to senior leadership and Top Management.
• Maintain visibility of key quality system indicators, including cost of quality, warranty expense, scrap and rework costs, customer complaints, survey results, and other relevant performance measures.

Performance Management & Continuous Improvement

• Establish and monitor quality KPIs, trend data, and performance measures to evaluate organizational performance, product quality, service quality, customer satisfaction, and cost of poor quality.
• Analyze quality data to identify trends, risks, and opportunities for improvement.
• Lead escalation, containment, recovery, and continuous-improvement plans for significant quality issues.
• Use performance results to prioritize improvement initiatives and verify the effectiveness of implemented actions.
• Develop and coordinate corrective-action procedures and improvement plans to address systemic quality issues.

Nonconformance, CAPA & Customer Quality

• Oversee the nonconformance reporting process and maintain effective systems for identifying, documenting, analyzing, and correcting nonconforming conditions.
• Lead root-cause analysis and ensure timely implementation and verification of corrective and preventive actions (CAPA).
• Manage customer complaints and ensure appropriate investigation, corrective action, communication, and closure.
• Serve as a key customer quality contact, supporting resolution of quality concerns and maintaining strong customer relationships.

Cross-Functional, Supplier & Product Development Support

• Partner with Engineering, Production, Logistics, Procurement, and other functional teams to resolve quality issues and improve process capability.
• Support Engineering during new product development and design reviews by addressing quality, reliability, manufacturability, and customer requirements.
• Oversee the Advanced Product Quality Planning (APQP) process to ensure quality requirements are integrated throughout product realization.
• Provide supplier performance and quality data to support broader supplier capability assessments and supplier-development activities.
• Collaborate with suppliers and internal stakeholders to address supplier-related quality concerns.

Leadership, Training & Team Development

• Lead, direct, evaluate, mentor, and develop Quality Engineers and other quality professionals.
• Assign, prioritize, and monitor team workloads to ensure timely completion of quality objectives, audit activities, investigations, and improvement projects.
• Coach team members on quality tools, best practices, root-cause analysis, problem solving, and continuous-improvement methods.
• Train local leadership and employees performing quality-related functions to ensure they demonstrate the required competency and performance.
• Develop, maintain, and review the Quality Skills Matrix to identify competency needs, training requirements, and development opportunities.
• Educate managers and leadership teams on specialized quality concepts, compliance expectations, quality risks, and improvement opportunities.

Experience: Background in a Quality or Engineering role within a manufacturing or industrial environment (aerospace preferred).
Standards Knowledge: Familiarity with aerospace standards such as AS9100 and AS13100.
Customer Requirements: Understanding of major OEM supplier requirements like Rolls-Royce (SABRe), Pratt & Whitney (ASQR01), or GE (S-1000).
Auditing: Previous experience with QMS, process, and product audits.
Skills: Strong communication, problem-solving, and cross-functional leadership skills.

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth and well-being in mind to help our employees balance a successful career. Our competitive package will include:

• Early finish on Fridays.
• Career progression opportunities.
• Pension Scheme up to 10% company contribution.
• Employee Assistance Program for Health & Wellbeing.
• Employee Perkz – offering our employees discounts on a huge variety of goods and services.
• Income Protection.
• Life assurance.
• Employee Resource Groups.
• Volunteering day off.

Parker Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.