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- Tasks: Be the go-to person for customer communication and order management.
- Company: Join Parker Hannifin, a global leader in aerospace and defence with 60,000+ employees.
- Benefits: Enjoy competitive pay, 25+ days holiday, and a subsidised Starbucks canteen.
- Why this job: Gain valuable experience in a dynamic industry while working with passionate people.
- Qualifications: Customer service experience in manufacturing or logistics is essential; training provided for specific tools.
- Other info: Full-time role with opportunities for progression and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Account Representative role at Parker Hannifin.
Location: Coventry
Working hours: 08:00-16:30 Mon-Thurs, early finish Friday
Benefits: Progression opportunities, competitive pay, pension up to 10%, holiday 25+ stats, subsidised canteen with Starbucks, life assurance, employee assistance program, employee discounts, income protection, business resource groups, volunteering day off.
About Us
This international leader in aerospace, defence, and energy markets employs over 60,000 people across more than 40 manufacturing facilities worldwide. We deliver technologically advanced systems and products for demanding environments, supporting a fleet of approximately 73,000 aircraft.
Core Values
Winning culture, valued customers, passionate people, engaged leadership.
Position Summary
You will be the main contact for customer communication, handling contract updates, issues, and coordination, primarily with aerospace companies and engine suppliers, requiring accuracy and reliability.
Responsibilities
- Manage customer order book and process sales orders accurately.
- Serve as a point of contact for operational and strategic support.
- Assist with order strategies, complex customer requirements, raising orders, preparing quotes, and stakeholder approvals.
- Ensure compliance, generate pro forma invoices, and manage trade compliance.
- Coordinate deliveries with cross-functional teams.
Qualifications & Skills
- Experience in customer service within manufacturing, logistics, or similar sectors.
- Stakeholder and customer-facing experience.
- Proficient in Microsoft Office tools.
- Manufacturing or aerospace background and familiarity with FARS/DFARS is a plus.
- Experience with SAP or Workforce systems preferred but trainable.
Additional Information
Full-time, non-applicable seniority level, industries include aerospace, electronics, and automation manufacturing.
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Customer Account Representative employer: Parker Hannifin
Contact Detail:
Parker Hannifin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Representative
✨Tip Number 1
Familiarise yourself with the aerospace and manufacturing industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the aerospace and manufacturing fields. Attend industry events or join relevant online forums to connect with people who can provide insights about the company and potentially refer you for the position.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel, as it’s crucial for managing customer orders and data. Consider taking a quick online course to enhance your proficiency and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your experience with customer service and how you've handled complex situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
We think you need these skills to ace Customer Account Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Account Representative position. Tailor your application to highlight relevant experience in customer service, particularly within manufacturing or logistics.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer communication, order management, or working with stakeholders. Mention specific examples that demonstrate your ability to handle complex customer requirements and ensure accuracy.
Showcase Technical Skills: Make sure to mention your proficiency in Microsoft Office tools and any experience with SAP or Workforce systems. If you have a background in aerospace or manufacturing, be sure to include that as well, as it aligns with the company's focus.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of Parker Hannifin's core values. Express your enthusiasm for the role and how you can contribute to their winning culture and commitment to valued customers.
How to prepare for a job interview at Parker Hannifin
✨Research the Company
Before your interview, take some time to learn about Parker Hannifin. Understand their core values, recent projects, and their position in the aerospace and defence markets. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous customer service experience, especially in manufacturing or logistics. Be prepared to discuss specific examples of how you've handled customer issues or complex requirements, as this will demonstrate your suitability for the role.
✨Showcase Your Technical Skills
Since the role requires proficiency in Microsoft Office and familiarity with systems like SAP, be ready to discuss your technical skills. If you have experience with FARS/DFARS, mention it, as it could set you apart from other candidates.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, progression opportunities, or specific challenges the company faces. This shows your engagement and helps you assess if the company is the right fit for you.