Key Account Manager - Aerospace Aftermarket in Coventry

Parker Aerospace is seeking an experienced Aftermarket Account Manager to lead sales, retention, and optimization of our existing aftermarket business within a major Key Account. This is a high-impact, customer-facing role supporting Parker Aerospace products across multiple sites, programs, and Parker divisions.

Responsibilities

• Act as the primary Parker Aerospace aftermarket interface for the account.
• Build and maintain strong relationships with customer stakeholders in engineering, procurement, operations, aftermarket, repair, and program management.
• Coordinate customer communications to ensure alignment, urgency, and accountability.
• Identify and support opportunities for aftermarket growth, including repair activity, spares, service solutions, retrofits, and program-specific initiatives.
• Partner with Parker divisions to develop account strategies that improve revenue performance and customer value.
• Monitor account trends, risks, opportunities, and performance indicators.
• Support commercial actions that protect and expand the aftermarket portfolio.
• Lead coordination of customer concerns, delivery issues, technical support needs, and aftermarket service challenges.
• Work cross-functionally with operations, engineering, quality, supply chain, customer service, repair stations, and division leadership.
• Track open actions, drive timely closure, and ensure customer visibility throughout the resolution process.
• Support root cause analysis, corrective action follow-up, and performance improvement initiatives.
• Prepare and support Quarterly Business Reviews and other customer performance meetings.
• Compile account data, business updates, operational metrics, improvement actions, and opportunity pipelines.

Who We Are Looking For

• Demonstrated experience in aerospace aftermarket, account management, customer support, program management role.
• Strong understanding of aftermarket business models, including spares, repairs, service support, retrofit activity, and customer performance management.
• Experience supporting complex customer accounts with multiple stakeholders, sites, and internal business units.
• Ability to manage commercial priorities while coordinating technical and operational issue resolution.
• Proven success building customer relationships and influencing outcomes.
• Ideally you will also have experience working with major aerospace OEMs, engine manufacturers, airlines, MROs, or tiered aerospace suppliers.
• Working knowledge of aerospace quality, engineering, supply chain, repair, and customer service processes.

What We Offer

• Global fortune 250 company in a growing sector.
• Career growth and opportunities.
• Collaborative and empowered work environment where team spirit is at the center of our success.
• Company values that encourage trust, respect, collaboration and professional growth.
• Attractive compensation packages designed to hire and retain the best talents in the industry.