At a Glance
- Tasks: Manage client accounts, process orders, and ensure top-notch customer service.
- Company: Join Parker Hannifin, a leader in aerospace and manufacturing innovation.
- Benefits: Enjoy hybrid working, competitive pay, 25 days holiday, and employee perks.
- Other info: Flexible shift patterns available; great career progression opportunities await!
- Why this job: Be the voice of the customer and make a real impact in a dynamic environment.
- Qualifications: Experience in customer service or sales support is preferred; strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Position Summary
Job Title: Customer Account Specialist
Location: Coventry
Hours: 39hrs – Monday-Friday, 8-4:30pm (8:00-3:30 on Fridays)
Duration: Permanent
Responsibilities
- Execute the department process in accordance with Customer Experience culture standards as part of the Customer Experience Service Team.
- Manage the administration for a portfolio of customers from induction to end, including contract review, quote generation, order entry and expediting enquiries.
- Manage customer interactions via CRM system (Salesforce) and assist with CRM training across functions that impact the Customer Journey.
- Contribute to the CX team at internal meetings as necessary and provide reports to wider management with a focus on continuous improvement and business growth.
- Ensure enquiries are answered in a timely manner and the execution of duties carried out.
- Liaise with internal departments including shop floor staff, pricing, planning, stores, shipping, materials, finance and commercial.
- Provide regular assistance to produce reports to the leadership team on sales metrics, opportunities and performance for month-end reporting purposes.
- Co‑ordinate and expedite resources to successfully resolve customer enquiries.
- Assure customer (internal & external) satisfaction throughout the lifecycle of the various service enquiries received.
Qualifications
- Customer focused and capable of managing the internal processes for a portfolio of accounts while retaining focus on achieving annual sales targets.
- Decisive and consistent.
- High degree of attention to detail.
- Strong sense of urgency and skills in prioritization.
- Excellent verbal and written communication skills.
- Well‑organized, detail‑oriented, and able to multi‑task.
Benefits
- Free car parking, competitive pay package, career progression opportunities, pension up to 10% company contribution, holiday 25 plus statutory days, subsidised canteen with Starbucks, life assurance, ACIP (Annual Cash Incentive), employee assistance program for health & wellbeing, employee perks offering discounts on a variety of goods and services, income protection, business resource groups, and volunteering day off.
Equal Opportunities
Parker Meggitt promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Customer Account Specialist in Coventry employer: Parker Hannifin
Parker Aerospace is an exceptional employer, offering a dynamic and collaborative work environment that prioritises team spirit and professional growth. As a global Fortune 250 company in the aerospace sector, employees benefit from attractive compensation packages and ample career advancement opportunities, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist in Coventry
✨Tip Number 1
Familiarise yourself with the aerospace industry, especially the specific challenges and trends that affect customer service in this sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. Being able to articulate how you would handle various customer queries or issues will showcase your problem-solving abilities and customer-first mindset, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of Parker Hannifin on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your experience with time-sensitive requests and multitasking. Think of specific examples from your past roles where you successfully managed multiple priorities, as this will resonate well with the fast-paced environment described in the job listing.
We think you need these skills to ace Customer Account Specialist in Coventry
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Account Specialist position. Tailor your application to highlight relevant experience in customer service or sales support.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and customer-first mindset.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the responsibilities mentioned in the job description, such as managing client accounts or processing orders.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at Parker Hannifin
✨Know the Company
Before your interview, take some time to research Parker Hannifin. Understand their products, services, and recent news in the aerospace sector. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in customer service or sales support, especially within the aerospace or manufacturing industries. Be ready to share specific examples of how you've successfully managed client accounts or resolved issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet to resolve customer queries or handle time-sensitive requests. Show that you can remain calm under pressure and find effective solutions quickly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
