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- Tasks: Manage customer orders and enhance the customer experience in a dynamic aerospace environment.
- Company: Join a global aerospace leader with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, career growth, free parking, and a subsidised canteen.
- Other info: Great opportunities for personal development and a supportive work culture.
- Why this job: Be the voice of customers and make a real impact in a fast-paced setting.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Position Summary
Location: Coventry, Ansty Park
Hours: Mon‑Thurs, (08:00‑16:30) Fri, (08:00‑15:30)
Duration: Permanent
The Role: Be the voice of the customer in a global aerospace business. We’re looking for a Customer Account Representative to join a small, high‑performing team at our Ansty Park site. This is a role where you don’t just process orders, you own the customer experience end‑to‑end, acting as the key link between customers and internal operations. If you enjoy being organised, customer‑facing, and solving problems in a fast‑moving environment, this could be an excellent fit.
Responsibilities:
- Managing customer orders from start to finish
- Providing regular order updates and clear communication to customers
- Running customer meetings and maintaining strong relationships
- Coordinating with internal teams, including supply chain, planning, operations, and finance
- Supporting forecasting and demand planning with customer insight
- Keeping accurate records and updates through Salesforce and SAP
- Ensuring customers always receive a high‑quality, responsive service
Qualifications:
- Experience in a customer‑facing, account management, or customer service role
- Strong communication skills and confidence in handling customer interactions
- Ability to coordinate multiple priorities and stakeholders
- Comfort working with systems such as CRM (Salesforce) and ERP tools (SAP)
- A proactive, problem‑solving mindset
Benefits:
- Free car parking
- Competitive pay package
- Career progression opportunities
- Pension up to 10% company contribution
- Holiday 25 plus stats
- Subsidised canteen with Starbucks
- Life Assurance
- ACIP (Annual Cash Incentive)
- Employee Assistance Program for Health & Wellbeing
- Employee Perks – offering our employees discounts on a huge variety of goods and services
- Income Protection
- Business Resource Groups
- Volunteering day off
Equal Opportunities Disclaimer: Parker Meggitt promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Customer Account Representative in Coventry employer: PARKER HANNIFIN CORP
Contact Detail:
PARKER HANNIFIN CORP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Representative in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Account Representative role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and account management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple priorities in past roles. This will demonstrate that you can handle the fast-paced environment mentioned in the job description.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Account Representative in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Representative. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can own the customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your problem-solving mindset can benefit our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at PARKER HANNIFIN CORP
✨Know Your Customer Experience
Since this role is all about owning the customer experience, make sure you can discuss how you've successfully managed customer interactions in the past. Prepare examples that showcase your problem-solving skills and how you’ve maintained strong relationships with clients.
✨Familiarise Yourself with the Tools
Get comfortable with Salesforce and SAP before the interview. If you have experience using these systems, be ready to share specific instances where they helped you manage customer accounts or streamline processes.
✨Showcase Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock customer meeting scenario to demonstrate how you would handle it effectively.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple priorities, so come prepared with examples of how you’ve successfully managed competing tasks in a fast-paced environment. Highlight any strategies you use to stay organised and ensure nothing falls through the cracks.