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- Tasks: Manage key aerospace accounts and drive strategic sales initiatives.
- Company: Join Parker Hannifin, a global leader in aerospace and energy solutions.
- Benefits: Enjoy competitive pay, career progression, and comprehensive health support.
- Why this job: Make a real impact in aerospace while building strong client relationships.
- Qualifications: Experience in customer service with strong commercial acumen required.
- Other info: Flexible working hours and opportunities for mentoring junior team members.
The predicted salary is between 28000 - 42000 £ per year.
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Permanent Role | Fareham
Org Marketing Statement
Permanent Role | Fareham
Hours: 08:00–16:30 Mon-Thurs, early finish Friday
Competitive base salary + bonus + excellent career progression + comprehensive benefits
About Us
Join a global leader shaping the future of aerospace, defence, and energy. With over 60,000 employees across 40+ manufacturing sites and regional offices worldwide, we deliver cutting-edge, highly certified systems and products designed for the most demanding environments. Our relentless focus on engineering and operational excellence supports a fleet of approximately 73,000 aircraft globally, making us a trusted partner for industry innovators.
Our culture is built on a foundation of winning together, valuing our customers, empowering passionate people, and fostering engaged leadership — the driving forces behind our success and growth.
Position Summary
The Role — Strategic Customer Partnership & Growth Leadership
As a Senior Customer Account Representative, you will be at the forefront of our customer engagement strategy, managing key aerospace accounts with a blend of operational precision and strategic insight. You will own the customer order book, ensuring flawless execution while driving initiatives that deepen client relationships and unlock new business opportunities.
This role offers a unique chance to influence how we deliver value to some of the most prestigious aerospace clients globally, combining hands-on order management with leadership in strategic planning and business development.
Responsibilities
What You\’ll Do
- Lead strategic sales initiatives by proactively pursuing new bids and pricing opportunities, ensuring on-time delivery and identifying avenues for business growth.
- Own and optimize the customer order book, overseeing accurate sales order processing, purchase order review, and seamless buy/sell transactions.
- Serve as a trusted advisor and primary point of contact for key clients, balancing day-to-day operational support with long-term strategic planning.
- Mentor and guide junior team members, shaping order book strategy and managing complex customer requirements with a forward-thinking approach.
- Ensure rigorous compliance across all customer transactions, collaborating closely with Export Trade Compliance and internal teams to uphold regulatory standards.
- Collaborate cross-functionally to synchronize delivery schedules and manage customer expectations, driving excellence in service and operational performance.
Qualifications
What We\’re Looking For
- Proven experience in customer service within manufacturing or engineering sectors, with a track record of managing challenging customer interactions.
- Strong commercial acumen and strategic mindset, eager to learn and drive business growth aligned with company standards.
- Proficiency in Microsoft Office, especially Excel; familiarity with SAP or Salesforce is a distinct advantage.
- A proactive, solution-oriented individual who thrives in a dynamic environment and embraces continuous development.
- a dedicated professional to deliver exceptional business-to-business (B2B) customer service, providing tailored support and solutions to our corporate clients. The ideal candidate will build strong, long-term relationships by understanding client needs, ensuring clear communication, and maintaining the highest levels of professionalism to drive mutual success and customer satisfaction.
Closing Statement
Why Join Us?
- Free car parking & subsidised canteen including Starbucks
- Competitive pay with annual cash incentives (ACIP)
- Career progression opportunities in a global, innovative company
- Pension scheme with up to 10% company contribution
- Generous holiday allowance (25 days plus bank holidays)
- Comprehensive health & wellbeing support including Employee Assistance Program
- Life assurance and income protection
- Access to Employee Perks program offering discounts on a wide range of goods and services
- Opportunities to engage in Business Resource Groups and volunteering days off
Ready to take the next step in your career and make a real impact in aerospace?
Apply now and become a key player in a company that’s engineering breakthroughs for a better tomorrow.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Aviation and Aerospace Component Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Automation Machinery Manufacturing
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Senior Customer Account Representative employer: Parker Hannifin
Contact Detail:
Parker Hannifin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Account Representative
✨Tip Number 1
Familiarise yourself with Parker Hannifin's products and services, especially in the aerospace sector. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Parker Hannifin on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Senior Customer Account Representative role, which can give you an edge.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer service skills and strategic mindset. Highlighting your ability to manage complex customer interactions will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends in aerospace and defence. Being knowledgeable about current challenges and innovations will allow you to speak confidently about how you can contribute to Parker Hannifin's success.
We think you need these skills to ace Senior Customer Account Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within manufacturing or engineering sectors. Emphasise any roles where you've managed customer interactions and driven business growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as managing key accounts or leading strategic initiatives.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, especially Excel, and any experience with SAP or Salesforce. If you have examples of how you've used these tools to improve customer service or operational efficiency, include them.
Demonstrate Your Strategic Mindset: In your application, illustrate your commercial acumen and strategic thinking. Provide examples of how you've identified new business opportunities or optimised processes in previous roles, showcasing your proactive approach.
How to prepare for a job interview at Parker Hannifin
✨Understand the Company Culture
Before your interview, take some time to research Parker Hannifin's culture and values. They emphasise teamwork, customer focus, and operational excellence. Showing that you align with these values can set you apart from other candidates.
✨Demonstrate Your Customer Service Skills
As a Senior Customer Account Representative, you'll need to showcase your experience in managing customer relationships. Prepare examples of challenging interactions you've successfully navigated, highlighting your problem-solving skills and ability to maintain professionalism.
✨Be Ready to Discuss Strategic Initiatives
The role involves leading strategic sales initiatives, so be prepared to discuss how you've identified business growth opportunities in the past. Think about specific strategies you've implemented and the results they achieved, as this will demonstrate your commercial acumen.
✨Showcase Your Technical Proficiency
Familiarity with tools like Microsoft Excel, SAP, or Salesforce is a plus. Be ready to discuss your experience with these platforms and how you've used them to enhance customer service or streamline processes in previous roles.
