At a Glance
- Tasks: Be the vital link between customers and internal teams, ensuring top-notch service.
- Company: Globally connected Oxford-based business in the premium FMCG sector.
- Benefits: Competitive salary, good benefits, and hybrid working options.
- Other info: Collaborative environment with opportunities for growth and variety.
- Why this job: Join a dynamic team that values quality and customer excellence.
- Qualifications: Proven customer service experience and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Wheatley, Oxfordshire | Hybrid
Are you a customer service professional who thrives in a fast-paced, detail-driven environment? We're recruiting on behalf of a globally connected, Oxford-based business operating within the premium FMCG sector. With an impressive portfolio of internationally recognised brands and distribution across the UK, Europe, and beyond, this is a brilliant opportunity to join a dynamic team that genuinely values quality and customer excellence.
The Role
As Customer Service Coordinator, you'll be the vital link between the business's customers and its internal supply chain, logistics, and commercial teams. You'll ensure orders are placed accurately and on time, queries are resolved promptly, and customers receive an outstanding level of service at every touchpoint. You'll collaborate with colleagues across Demand Planning, Logistics, Finance, and Commercial — as well as with international Customer Service teams — making this a genuinely varied, globally connected role.
What You'll Be Doing
- Processing customer orders accurately and in line with delivery deadlines
- Communicating stock issues and delays to customers and account handlers
- Investigating and resolving warehouse and transport queries promptly
- Managing returns, credits, and consignment stock reconciliation
- Maintaining customer master data and product code accuracy
- Contributing to monthly KPI scorecards and demand review meetings
- Building strong relationships with both customers and internal stakeholders
What We're Looking For
- Proven customer service experience, ideally in a B2B or FMCG environment
- Confident working with ERP systems — SAP experience is a real advantage
- Strong understanding of supply chain and order management processes
- Excellent communication skills — written, verbal, and cross-functional
- Highly organised, accurate, and calm under pressure
- Proficient in Microsoft Office (Outlook, Word, Excel)
- A collaborative, can-do approach with the ability to take initiative
Why This Role?
- Join a well-established, internationally connected business with a close-knit Oxford team
- A role with genuine variety and cross-functional collaboration
- A company that champions quality, precision, and outstanding customer relationships
What's on Offer?
- A base salary of 30-32k depending on experience
- Good benefits
- Hybrid working - 2 days in the office
Customer Service Coordinator employer: Parke Lane People
Join a globally connected, Oxford-based business in the premium FMCG sector that prioritises quality and customer excellence. As a Customer Service Coordinator, you'll thrive in a dynamic work culture that values collaboration and offers opportunities for professional growth, all while enjoying the flexibility of hybrid working. With competitive salary and benefits, this role provides a meaningful chance to contribute to a team that is dedicated to outstanding service and strong customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want you to show that you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. Think about how you’ve handled challenges in the past and be ready to share those stories. We love seeing real-life examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in B2B or FMCG environments, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Mention specific examples of how you've resolved customer queries or improved processes in previous roles.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills, which are crucial for liaising with customers and internal teams.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Parke Lane People
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in B2B or FMCG settings. Be ready to share specific examples of how you've handled challenging situations and resolved customer queries effectively.
✨Familiarise Yourself with ERP Systems
Since the role mentions ERP systems like SAP, it’s a good idea to get comfortable with these tools. If you have experience, be prepared to discuss how you’ve used them in past roles to manage orders and track inventory.
✨Show Off Your Communication Skills
This job requires excellent communication across various teams. Think of instances where you’ve successfully collaborated with different departments or resolved conflicts. Practise articulating these experiences clearly and confidently.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this role. Prepare to talk about how you manage multiple tasks under pressure. You might even want to share a time when your organisational skills led to a successful outcome for a customer or project.
