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For Companies At a Glance
- Tasks: Lead strategic partnerships with NHS clients and drive account growth.
- Company: Fast-growing, award-winning healthcare business transforming patient access.
- Benefits: Flexible working, generous leave, private medical insurance, and bonus schemes.
- Other info: Join a dynamic team in a supportive, innovative environment.
- Why this job: Shape the future of healthcare while making a real impact.
- Qualifications: Experience in customer success or account management, preferably in healthcare.
The predicted salary is between 50000 - 65000 £ per year.
Are you a senior client relationship professional who wants your work to genuinely matter? We're a fast-growing, award-winning Healthcare business based in Oxford — and our technology is already transforming how patients access care across the NHS. We're looking for an exceptional Customer Success Manager to join our Clinical Engagement team and take strategic ownership of a portfolio of high-value NHS accounts.
This isn't your typical account management role. You'll be shaping the future of healthcare communication, working alongside passionate colleagues in a business that has retained its start-up energy whilst scaling to serve over 40 million patients across England, Scotland and Wales.
The Role
As a Customer Success Manager, you'll be a senior, strategic lead — building trusted partnerships with NHS clients, driving measurable growth, and ensuring every account delivers outstanding outcomes. You'll have line management responsibility for a talented team, and you'll collaborate across Marketing, Product and Business Development to maximise client value.
Your key responsibilities will include:
- Building and maintaining senior stakeholder relationships with NHS clients, acting as a trusted advisor
- Developing and delivering strategic account plans with a focus on retention, growth, and ROI
- Proactively identifying upsell and expansion opportunities to support revenue targets
- Leading contract renewals with accurate forecasting and risk management
- Owning overall client health and satisfaction across your portfolio
- Coaching and developing your team, with structured performance reviews and development plans
What We're Looking For
- Significant experience in Customer Success, Account Management, or a senior client-facing role, perhaps coming from a marketing agency as an Account Director/Senior Account Manager
- NHS or healthcare sector experience is a strong advantage
- Proven track record of driving account growth, renewals and retention
- Strong commercial acumen and strategic thinking
- Experience managing and developing team members
- Confident using data and insights to inform decisions
- Outstanding communication, relationship-building and presentation skills
- Above all, we're looking for someone who is proactive, accountable, positive, and a natural leader — someone who takes pride in their work and inspires others to do the same
What's On Offer
- Permanent role, Oxford city centre (hybrid — minimum one day per week in office)
- 37.5 hours per week with flexible start/finish options
- 25 days annual leave + bank holidays, rising with length of service (up to 5 extra days)
- 5% employer pension contribution
- Private Medical Insurance
- Cycle to work scheme & Electric Vehicle salary sacrifice
- Employee Assistance Programme
- Incentive bonus scheme rewarding both commercial and non-commercial success
- A thorough onboarding programme and access to an extensive training library
- Recognised as a Great Place to Work certified employer
Customer Success Manager in Oxford employer: Parke Lane People Limited
Contact Detail:
Parke Lane People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've driven account growth or improved client satisfaction in previous roles. This is your time to shine and demonstrate your value!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Customer Success Managers and practice your responses. Think about how your experience aligns with the role and be ready to discuss your strategic thinking and relationship-building skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for transforming healthcare communication right from the start.
We think you need these skills to ace Customer Success Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client relationship management and any relevant NHS or healthcare sector experience. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven account growth, managed renewals, or improved client satisfaction. Numbers and outcomes speak volumes, so let us know what you’ve accomplished!
Be Authentic: We’re looking for someone who’s proactive and positive, so let your personality shine through in your application. Share your passion for healthcare and how you can contribute to transforming patient access. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Parke Lane People Limited
✨Know Your NHS Inside Out
Make sure you brush up on your knowledge of the NHS and its current challenges. Understanding how your potential employer's technology is transforming patient care will show that you're genuinely interested and ready to contribute.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built and maintained strong relationships with clients in the past. Highlight your ability to act as a trusted advisor, as this role heavily relies on establishing trust with NHS stakeholders.
✨Demonstrate Strategic Thinking
Be ready to discuss how you've developed strategic account plans in previous roles. Think about specific instances where you've identified upsell opportunities or driven account growth, as these are key responsibilities for the position.
✨Bring Data to the Table
Since the role requires using data to inform decisions, come prepared with examples of how you've used insights to drive client success. This could include metrics from past projects or how you've managed client health and satisfaction.