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For Companies At a Glance
- Tasks: Lead strategic partnerships with NHS clients and drive account growth.
- Company: Fast-growing, award-winning healthcare business transforming patient care.
- Benefits: Flexible working, generous leave, private medical insurance, and pension contributions.
- Other info: Join a dynamic team with a start-up vibe and excellent career development.
- Why this job: Shape the future of healthcare while making a real impact on patient access.
- Qualifications: Experience in customer success or account management, preferably in healthcare.
The predicted salary is between 50000 - 65000 £ per year.
Are you a senior client relationship professional who wants your work to genuinely matter? We're a fast-growing, award-winning Healthcare business based in Oxford — and our technology is already transforming how patients access care across the NHS. We're looking for an exceptional Customer Success Manager to join our Clinical Engagement team and take strategic ownership of a portfolio of high-value NHS accounts. This isn't your typical account management role. You'll be shaping the future of healthcare communication, working alongside passionate colleagues in a business that has retained its start-up energy whilst scaling to serve over 40 million patients across England, Scotland and Wales.
The Role
As a Customer Success Manager, you'll be a senior, strategic lead — building trusted partnerships with NHS clients, driving measurable growth, and ensuring every account delivers outstanding outcomes. You'll have line management responsibility for a talented team, and you'll collaborate across Marketing, Product and Business Development to maximise client value. Your key responsibilities will include:
- Building and maintaining senior stakeholder relationships with NHS clients, acting as a trusted advisor
- Developing and delivering strategic account plans with a focus on retention, growth, and ROI
- Proactively identifying upsell and expansion opportunities to support revenue targets
- Leading contract renewals with accurate forecasting and risk management
- Owning overall client health and satisfaction across your portfolio
- Coaching and developing your team, with structured performance reviews and development plans
What We're Looking For
- Significant experience in Customer Success, Account Management, or a senior client-facing role, perhaps coming from a marketing agency as an Account Director/Senior Account Manager
- NHS or healthcare sector experience is a strong advantage
- Proven track record of driving account growth, renewals and retention
- Strong commercial acumen and strategic thinking
- Experience managing and developing team members
- Confident using data and insights to inform decisions
- Outstanding communication, relationship-building and presentation skills
Above all, we're looking for someone who is proactive, accountable, positive, and a natural leader — someone who takes pride in their work and inspires others to do the same.
What's On Offer
- Permanent role, Oxford city centre (hybrid — minimum one day per week in office)
- 37.5 hours per week with flexible start/finish options
- 25 days annual leave + bank holidays, rising with length of service (up to 5 extra days)
- 5% employer pension contribution
- Private Medical Insurance
- Cycle to work scheme
Customer Success Manager employer: Parke Lane People Limited
Contact Detail:
Parke Lane People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their challenges and think about how you can add value as a Customer Success Manager. This will show you’re genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role, especially your successes in driving account growth and client satisfaction. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in client relationships, especially within the NHS or healthcare sector, and showcase any achievements that demonstrate your ability to drive account growth and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming healthcare communication. Share specific examples of how you've built trusted partnerships and driven measurable outcomes in previous roles.
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to highlight your leadership experience. Talk about how you've coached and developed team members, and how you’ve fostered a positive and accountable work environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Parke Lane People Limited
✨Know Your NHS Stuff
Make sure you brush up on your knowledge of the NHS and its current challenges. Understanding how your role as a Customer Success Manager can impact patient care will show that you're genuinely invested in the mission of the company.
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples where you've developed strategic account plans or driven growth in previous roles. Highlighting your commercial acumen and ability to identify upsell opportunities will demonstrate your fit for this senior position.
✨Build Rapport with Your Interviewers
Remember, this role is all about building relationships. Use the interview to showcase your outstanding communication skills. Ask thoughtful questions and engage with your interviewers to create a connection — it’s all about trust!
✨Be Ready to Lead
Since you'll have line management responsibilities, be prepared to talk about your experience in coaching and developing team members. Share your approach to performance reviews and how you inspire others to achieve their best.