At a Glance
- Tasks: Manage customer enquiries, process orders, and ensure top-notch support throughout the supply chain.
- Company: Join a purpose-led international organisation focused on delivering vital products.
- Benefits: Collaborative environment with opportunities for growth and development.
- Other info: Full training provided; dynamic team atmosphere with a focus on continuous improvement.
- Why this job: Make a real impact by providing excellent service to customers worldwide.
- Qualifications: Two years of customer service experience and strong communication skills.
The predicted salary is between 29250 - 35750 £ per year.
Customer Service Representative
Join an international, purpose-led organisation and play a key part in delivering a first-class experience to customers across the pharmaceutical supply chain.
This is an excellent opportunity for a proactive, highly organised Customer Service Representative to join a growing, customer-focused business.
You will manage enquiries, process orders and leases, coordinate with internal teams and ensure customers receive accurate, responsive support from initial contact through to completion.
The role
Reporting to the Customer Service Manager, you will support customers and the commercial team by managing quotes, lead times, orders and external logistical requirements.
You will take ownership of requests and issues, ensuring every interaction is handled professionally, accurately and with a strong customer-first mindset.
Key responsibilities
- Process customer purchase orders and lease requests across a range of products and services.
- Respond to customer enquiries, providing accurate information on products, quotations and lead times.
- Work closely with Commercial, Operations, Logistics and other internal teams to manage requests through to completion.
- Deliver a seamless end-to-end customer experience, keeping customers informed at every stage.
- Take ownership of assigned customer complaints and incidents, coordinating the appropriate teams to achieve a full and timely resolution.
- Maintain excellent standards of accuracy, service and communication while meeting agreed performance targets.
- Participate in training and development activities to build product knowledge and support continuous improvement.
- Provide additional support as required within a busy, collaborative customer service environment.
About you
- At least two years’ customer service experience, ideally within a fast-paced B2B, operational, logistics, manufacturing or supply-chain setting.
- Excellent written and verbal communication skills.
- Strong attention to detail, with a methodical and accurate approach to work.
- Confident IT skills, including Microsoft Office 365 and customer or order-management systems.
- Strong problem-solving ability, with the confidence to investigate issues and communicate solutions clearly.
- Excellent organisation, prioritisation and time-management skills.
- Calm, professional and resilient when working under pressure.
- A collaborative approach, with the ability to build effective relationships across several teams.
- A full UK driving licence, right to work in the UK and willingness to travel to other sites if & when required.
- Experience of specialist ERP, CRM or order-management systems would be advantageous, although full training will be provided.
- What success looks like
- You will be committed to delivering responsive, high-quality service, including:
- Responding to customer queries, orders and complaints within agreed service levels.
- Providing prompt and accurate order confirmations.
- Supporting excellent customer satisfaction and quality standards.
- Building trusted relationships through reliable, proactive and solutions-focused support.
Why apply?
This is a rewarding opportunity to join a collaborative, international organisation where your contribution directly supports the reliable delivery of vital products to customers around the world.
Customer Service Representative in Thame employer: Parke Lane People Careers
Join a dynamic and growing business in Beaconsfield as a Financial Controller, where you will enjoy genuine ownership of the finance function and the opportunity to shape processes that drive success. Our supportive work culture fosters professional growth, offering you the chance to work closely with the Managing Director and make impactful decisions. With a structured hybrid working arrangement and a focus on employee development, we are committed to providing a rewarding and meaningful career path for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parke Lane People Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parke Lane People Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parke Lane People Careers:Your cover letter is your chance to shine! Tell us why you want to work at Parke Lane People Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parke Lane People Careers!
How to prepare for a job interview at Parke Lane People Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
