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For Companies At a Glance
- Tasks: Lead a team to create unforgettable experiences for guests and owners.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities.
- Why this job: Make a real impact while having fun in a vibrant team culture.
- Qualifications: Strong people skills and a passion for customer service.
- Other info: Great career development opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie.
Holiday Sales - Owner and Guest Experience Manager - HS1 in Wareham employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Manager - HS1 in Wareham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkdean Resorts' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Owner and Guest Experience Manager, you'll need to shine in front of guests and team members. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about team dynamics or upcoming events at the park. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Parkdean family. Don’t miss out on this opportunity!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Manager - HS1 in Wareham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating amazing experiences!
Tailor Your Application: Make sure to tailor your application to the role of Owner and Guest Experience Manager. Highlight your experience in customer service and any relevant skills that show how you can enhance our guests' experiences. We love seeing how you connect with our values!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your skills. Whether it’s handling complaints or planning events, we want to know how you’ve made a difference in previous jobs. This helps us see how you can bring that magic to Parkdean Resorts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Parkdean Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Parkdean Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Owner and Guest Experience Manager, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed guest interactions or resolved complaints. Highlight your enthusiasm for creating memorable experiences!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing a guest complaint or planning an event. Think through potential challenges and how you would address them, demonstrating your problem-solving skills and creativity.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the team.
