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- Tasks: Be the friendly face of Parkdean Resorts, ensuring guests have an unforgettable experience.
- Company: Join the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and exclusive deals on brands.
- Other info: Excellent career growth opportunities and a supportive work environment.
- Why this job: Gain valuable skills while having fun and making lasting memories for guests.
- Qualifications: No experience needed, just bring your passion and positivity!
The predicted salary is between 20000 - 25000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie.
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Wales employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team culture.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some examples where you've gone above and beyond for someone. Whether it’s in a previous job or just helping a friend, these stories will help you shine during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile and a confident attitude can go a long way in making you memorable to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep an eye out for any new opportunities that pop up!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Wales
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for people and positivity. Remember, we’re all about creating unforgettable experiences!
Tailor Your Application: Make sure to tailor your application to the role of Owner and Guest Experience Advisor. Highlight any relevant skills or experiences that align with what we’re looking for, even if they come from outside the hospitality industry. We value transferable skills!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experience and enthusiasm without having to decipher complex sentences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Parkdean family!
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've positively interacted with customers or resolved conflicts. This will demonstrate your passion for providing excellent service.
✨Know the Company Culture
Familiarise yourself with Parkdean Resorts' values and team culture. Mention specific aspects that resonate with you during the interview. This shows that you’re not just looking for any job, but that you genuinely want to be part of their unique environment.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face in the role. Prepare responses on how you would handle various situations, like a guest complaint or a busy check-in period. This will help you feel more confident and ready to tackle real-life challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the team celebrates successes. This shows your enthusiasm for the role and your interest in growing within the company.