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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and exclusive deals.
- Other info: Supportive team culture with opportunities for growth and wellbeing initiatives.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
At Parkdean Resorts, our guests are at the heart of everything we do - and our Customer Support Advisors play a vital role in ensuring every experience is a great one. We’re looking for a confident, knowledgeable, and people-focused professional to join our team and act as a trusted link between our customers, park teams, and senior stakeholders.
In this advisory role, you’ll bring sound judgement, strong relationship-building skills, and the ability to navigate complex or sensitive situations with professionalism and care. You’ll help ensure our complaint-handling processes are clear, consistent, and aligned with both regulatory standards and our commitment to exceptional service.
What you will be doing...
- Be a key point of contact for daily customer communications, ensuring responses follow agreed service levels, policies, and best practice.
- Build and maintain strong relationships across customers, park teams, managers, and wider business stakeholders.
- Own cases from start to finish, providing timely updates and clear communication.
- Conduct initial investigations into customer issues and present findings to support informed decision-making.
- Manage customer feedback and complaints through our designated systems, using good judgement when escalating issues.
- Maintain high standards of accuracy while managing a varied and fast-paced workload.
- Work confidently under pressure, using sound judgement and maintaining a calm, customer-first approach.
- Work closely with key third-party partners such as Hoseasons, ABTOT, FCA, and NCC.
- Assist with the timely investigation and closure of compliance, legal, FCA, and DPA-related cases.
About you...
- Someone driven, goal-oriented, and committed to delivering great outcomes.
- A natural problem-solver with a solutions-focused mindset.
- Positive, innovative, and forward-thinking.
- Strong customer focus with a commitment to high service standards.
- An excellent communicator, both verbally and in writing.
- Self-aware, adaptable, and confident working with others.
- A supportive team player with plenty of energy and motivation.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com
Customer Relations Advisor in Saint Bees employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Saint Bees
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkdean Resorts' social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to be a pro at both verbal and written communication. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer complaints or tricky situations. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Parkdean Resorts team. Don’t miss out!
We think you need these skills to ace Customer Relations Advisor in Saint Bees
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your strong customer focus in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your commitment to exceptional service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. We’re looking for someone who understands the role of a Customer Relations Advisor, so show us how your skills align with what we need.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there!
How to prepare for a job interview at Parkdean Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Parkdean Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Relations Advisor, strong relationship-building skills are crucial. Prepare examples from your past experiences where you've successfully navigated complex situations or resolved customer complaints. Highlight your ability to communicate clearly and maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you identified an issue, investigated it, and implemented a solution. This will illustrate your proactive mindset and commitment to delivering great outcomes for customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.