Owners - Assistant Owner Experience Manager - OI1
Owners - Assistant Owner Experience Manager - OI1

Owners - Assistant Owner Experience Manager - OI1

Bridgend Temporary 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Help create unforgettable experiences for park owners and manage exciting community events.
  • Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
  • Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
  • Why this job: Be part of a fun team culture that values your growth and wellbeing while making lasting memories.
  • Qualifications: Empathy and a passion for customer service are key; no prior experience required!
  • Other info: Fixed term contract until the end of the year; background checks will be conducted.

The predicted salary is between 24000 - 36000 £ per year.

01 May 2025 Trecco Bay Holiday Park - Fixed Term Contract till end of year.

Your career, your way. Join our fantastic reception team as Assistant Owner Experience Manager. Are you an empathetic people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

  • The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

  • Bring our owner experiences to life, turning feedback into exciting improvements that boost satisfaction.
  • Supporting in the development and training of the experience team.
  • Host unforgettable forums, drop-ins, and social events that delight your park’s community.
  • Support in the management of budgetary costs for owner sales and monitor and maintain effective cost controls.
  • Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.

Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com

Owners - Assistant Owner Experience Manager - OI1 employer: Parkdean Resorts

At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your career can flourish amidst stunning locations across the UK. With a strong focus on employee wellbeing, comprehensive training opportunities, and generous discounts for you and your loved ones, we ensure that our team members feel valued and supported while creating unforgettable experiences for our guests. Join us in making lasting memories while enjoying a fulfilling career in the UK's largest holiday park organisation.
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Contact Detail:

Parkdean Resorts Recruiting Team

stephanie.wood@parkdean-resorts.com

StudySmarter Expert Advice 🤫

We think this is how you could land Owners - Assistant Owner Experience Manager - OI1

✨Tip Number 1

Familiarise yourself with Parkdean Resorts' values and mission. Understanding their commitment to guest experience and community will help you align your answers during interviews, showcasing that you're a perfect fit for their culture.

✨Tip Number 2

Network with current or former employees of Parkdean Resorts. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.

✨Tip Number 3

Prepare specific examples of how you've enhanced customer experiences in previous roles. Highlighting your ability to turn feedback into actionable improvements will demonstrate your suitability for the Assistant Owner Experience Manager position.

✨Tip Number 4

Showcase your passion for creating memorable experiences. Whether through personal anecdotes or professional achievements, conveying your enthusiasm for guest satisfaction will resonate well with the hiring team at Parkdean Resorts.

We think you need these skills to ace Owners - Assistant Owner Experience Manager - OI1

Empathy
Customer Service Skills
Event Planning
Team Leadership
Budget Management
Communication Skills
Problem-Solving Skills
Feedback Analysis
Training and Development
Community Engagement
Attention to Detail
Adaptability
Conflict Resolution
Organisational Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Owner Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create memorable experiences. Use specific examples from your past roles to demonstrate your empathy and people skills.

Highlight Relevant Experience: Make sure to include any relevant experience in hospitality or customer service. Detail your achievements in previous roles, especially those that involved team leadership or community engagement.

Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Parkdean Resorts

✨Show Your Empathy

As an Assistant Owner Experience Manager, you'll be dealing with guests and owners regularly. Make sure to highlight your empathetic nature during the interview. Share examples of how you've successfully handled customer concerns or created memorable experiences for others.

✨Demonstrate Team Spirit

Parkdean Resorts values teamwork and collaboration. Be prepared to discuss your previous experiences working in a team environment. Mention specific instances where you contributed to a team's success or helped resolve conflicts.

✨Highlight Your Creativity

The role involves bringing owner experiences to life and turning feedback into improvements. Think of creative ideas or initiatives you've implemented in past roles that enhanced customer satisfaction. Present these ideas confidently during your interview.

✨Understand the Company Culture

Familiarise yourself with Parkdean Resorts' mission and values. During the interview, express how your personal values align with theirs, especially regarding community engagement and environmental responsibility. This shows you're not just looking for a job, but a place where you can contribute meaningfully.

Owners - Assistant Owner Experience Manager - OI1
Parkdean Resorts
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