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For Companies At a Glance
- Tasks: Lead a team to create unforgettable experiences for guests and owners.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy discounts on holidays, food, drinks, and exclusive deals on brands.
- Why this job: Be part of a fun, supportive culture that values your growth and wellbeing.
- Qualifications: No specific qualifications required; just bring your enthusiasm and people skills!
- Other info: Background checks will be conducted to ensure a safe environment for all.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager.Â
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature. Â
As a key member of our front-line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional serviceÂ
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So, why Parkdean Resorts?Â
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:Â
- Annual Management Bonus schemeÂ
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training! Â
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. Â Â
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Â Â Â
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.Â
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. Â Â
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What you will be doing…Â
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.Â
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.Â
- Recruit, inspire, develop and motivate team members to maximise team efficiency.Â
- Be accountable and responsible for managing all guest and owner complaints.Â
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.Â
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.Â
Are we the right fit for you?Â
At Parkdean Resorts we don’t leave unforgettable moments to chance. Â
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!  Â
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.Â
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com  Â
PandoLogic. Keywords: Guest Service Manager, Location: Louth, ENG – LN11 7RP
Owner and Guest Experience Manager employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owner and Guest Experience Manager
✨Tip Number 1
Show your passion for guest experience! When networking or during interviews, share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will demonstrate your commitment to the role.
✨Tip Number 2
Familiarise yourself with Parkdean Resorts' values and culture. Understanding their commitment to community and sustainability can help you align your answers and show that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss how you would handle guest complaints effectively. Think of strategies that focus on empathy and resolution, as this is crucial for the Owner and Guest Experience Manager role.
✨Tip Number 4
Network with current or former employees of Parkdean Resorts. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Owner and Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Owner and Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role is all about guest experience, emphasise your interpersonal skills in your CV and cover letter. Provide examples of how you've successfully managed customer relationships or resolved complaints in previous roles.
Highlight Leadership Experience: As a key member of the front-line team, you'll need to inspire and motivate others. Include specific instances where you've led a team or project, showcasing your ability to develop and manage people effectively.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work for Parkdean Resorts specifically, and how you can contribute to their mission of creating amazing memories for guests and owners.
How to prepare for a job interview at Parkdean Resorts
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As an Owner and Guest Experience Manager, you'll be leading a team. Highlight your experience in motivating and developing team members, and discuss how you handle challenges within a team setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Prepare scenarios where you successfully resolved issues and improved service based on feedback.
✨Research Parkdean Resorts
Familiarise yourself with Parkdean Resorts' values, culture, and recent initiatives. This will help you align your answers with their mission and demonstrate your genuine interest in the company.