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- Tasks: Be the friendly face of Parkdean Resorts, welcoming guests and ensuring unforgettable experiences.
- Company: Join the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and exclusive deals on brands you love.
- Why this job: Make lasting memories while developing your skills in a fun, supportive environment.
- Qualifications: No experience needed, just bring your passion and positivity!
- Other info: Great career growth opportunities and a commitment to wellbeing and community.
The predicted salary is between 18000 - 30000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor
Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries If you\’ve got pockets full of passion, positivity and Parkdean team spirit, we\’ll teach you all the skills you\’ll need to succeed in your new role.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK\’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we\’ve got your back when it comes to training
- You\’re never on your own with our Employee Assistance Programme It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts From tasty meal kits like Hello Fresh to your favourite local gyms, we\’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie
Owner and Guest Experience Advisor employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owner and Guest Experience Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Parkdean Resorts' culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! Since this role is all about creating unforgettable experiences, think of some examples where you've gone above and beyond for someone. Share these stories during your chat to highlight your passion for guest experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile and a positive attitude can go a long way in making you stand out as the perfect fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Owner and Guest Experience Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some of that passion and positivity we love. Remember, this role is all about creating unforgettable experiences for our guests!
Tailor Your Application: Make sure to tailor your application to the Owner and Guest Experience Advisor role. Highlight any relevant skills or experiences, even if they’re not directly related. We’re looking for team spirit and a willingness to learn, so show us how you fit the bill!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This will help us quickly see why you’d be a great addition to our team at Parkdean Resorts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture right there!
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've made someone's day better or resolved a conflict. This will show that you have the passion and positivity they’re looking for!
✨Know the Company Culture
Familiarise yourself with Parkdean Resorts' values and team culture. Mention specific aspects that resonate with you during the interview. This demonstrates that you’re not just looking for any job, but that you genuinely want to be part of their unique environment.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face in the role. Prepare responses on how you would handle difficult situations or provide exceptional service. This will help you feel more confident and ready to impress during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the team celebrates successes. This shows your enthusiasm for the role and your eagerness to grow within the company.