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- Tasks: Welcome guests and ensure a seamless experience from check-in to check-out.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: 50% discount on holidays, 30% off food and activities, plus awesome brand deals.
- Other info: Flexible hours with opportunities for career growth and training.
- Why this job: Be the heart of the park and create unforgettable memories for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests from the moment they arrive to the moment they leave. If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you.
As a receptionist, you’ll be at the heart of our guest experience. You’ll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you’ll help ensure every guest enjoys a seamless and memorable stay.
What you will be doing...
- Provide a warm, friendly and professional welcome to all guests.
- Act as the first point of contact for enquiries - face-to-face, by phone and via email.
- Use guest feedback and insight to help improve service and overall park performance.
- Support check-ins, check-outs and all daily reception duties.
- Ensure guests receive accurate information, support and guidance during their stay.
- Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue.
- Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing.
- Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly.
- Report maintenance, safety or operational issues promptly to the right team.
About you...
- Experience in a receptionist, guest experience or customer-facing role.
- Strong customer service skills - ideally gained in hospitality, leisure or tourism.
- Confidence communicating clearly and calmly in all situations.
- Excellent IT skills with experience using booking and administrative systems.
- A positive, organised and guest‑focused approach.
- Flexibility to work weekends, evenings and bank holidays.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at Holly.Baldwin@parkdean-resorts.com.
Holiday Sales - Receptionist - HS1 in Norfolk employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Receptionist - HS1 in Norfolk
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Parkdean Resorts' values and what they stand for. When you walk into that interview, let your passion for creating unforgettable guest experiences shine through!
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling guest enquiries and showcasing your customer service skills during the interview.
✨Tip Number 3
Don’t forget to highlight your flexibility! The job requires working weekends and holidays, so be ready to discuss your availability. Show them you’re eager to jump in and help create amazing holiday memories for guests.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Parkdean Resorts family. Let’s get you that dream job!
We think you need these skills to ace Holiday Sales - Receptionist - HS1 in Norfolk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through. We want to see how you can create that welcoming atmosphere for our guests right from the start!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you to be the heart of our guest experience team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see how you fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Parkdean Resorts.
How to prepare for a job interview at Parkdean Resorts
✨Know the Company
Before your interview, take some time to research Parkdean Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your capability to create that warm, welcoming environment they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to handling guest enquiries, managing check-ins and check-outs, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your skills and experience.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of creating a professional atmosphere for guests. Plus, it’ll boost your confidence as you walk into the room!