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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Parkdean Resorts, where guests are at the heart of everything we do.
- Benefits: Enjoy discounts on holidays, food, and leisure activities, plus 24/7 support.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Great career growth opportunities across our 65 parks.
The predicted salary is between 24000 - 28000 ÂŁ per year.
At Parkdean Resorts, our guests are at the heart of everything we do - and our Customer Support Advisors play a vital role in ensuring every experience is a great one. We’re looking for a confident, knowledgeable, and people-focused professional to join our team and act as a trusted link between our customers, park teams, and senior stakeholders. In this advisory role, you’ll bring sound judgement, strong relationship-building skills, and the ability to navigate complex or sensitive situations with professionalism and care. You’ll help ensure our complaint‑handling processes are clear, consistent, and aligned with both regulatory standards and our commitment to exceptional service.
What you will be doing...
- Be a key point of contact for daily customer communications, ensuring responses follow agreed service levels, policies, and best practice.
- Build and maintain strong relationships across customers, park teams, managers, and wider business stakeholders.
- Own cases from start to finish, providing timely updates and clear communication.
- Conduct initial investigations into customer issues and present findings to support informed decision‑making.
- Manage customer feedback and complaints through our designated systems, using good judgement when escalating issues.
- Maintain high standards of accuracy while managing a varied and fast‑paced workload.
- Work confidently under pressure, using sound judgement and maintaining a calm, customer‑first approach.
- Work closely with key third‑party partners such as Hoseasons, ABTOT, FCA, and NCC.
- Assist with the timely investigation and closure of compliance, legal, FCA, and DPA‑related cases.
About you...
- Someone driven, goal‑oriented, and committed to delivering great outcomes.
- A natural problem‑solver with a solutions‑focused mindset.
- Positive, innovative, and forward‑thinking.
- Strong customer focus with a commitment to high service standards.
- An excellent communicator, both verbally and in writing.
- Self‑aware, adaptable, and confident working with others.
- A supportive team player with plenty of energy and motivation.
Benefits
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
Customer Service & Operations - Customer Relations Advisor - CR1 in Newcastle upon Tyne employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations - Customer Relations Advisor - CR1 in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Parkdean Resorts on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Relations Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to showcase your problem-solving skills. We want to see that customer-first approach in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Relations Advisor, you'll need to build strong relationships, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Parkdean Resorts family. Let’s get you that dream job!
We think you need these skills to ace Customer Service & Operations - Customer Relations Advisor - CR1 in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your people skills and problem-solving abilities.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Take a moment to customise your application for this role. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for. Mention how you can contribute to our commitment to exceptional service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Parkdean Resorts
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re aligned with the company’s commitment to great outcomes.
✨Demonstrate Relationship-Building Skills
Think of specific instances where you’ve built strong relationships, whether with customers or colleagues. Be prepared to discuss how you maintain these connections and navigate complex situations. This is key for a role that relies heavily on collaboration and communication.
✨Showcase Your Problem-Solving Mindset
Prepare to talk about challenges you've faced in previous roles and how you approached them. Highlight your solutions-focused mindset and how you’ve used sound judgement to resolve issues. This will resonate well with the interviewers looking for a natural problem-solver.
✨Practice Calm Communication
Since the role involves managing complaints and feedback, practice articulating your thoughts clearly and calmly. You might even want to role-play potential scenarios with a friend. This will help you convey your ability to handle pressure while maintaining a customer-first approach.