At a Glance
- Tasks: Welcome guests with a smile and ensure they have an unforgettable experience.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities.
- Why this job: Be part of a fun team and create amazing memories for guests.
- Qualifications: No experience needed, just bring your passion and positivity!
- Other info: Great career development opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor!
Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
- Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
- We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Morecambe employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Morecambe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Understand their values, culture, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've made someone's day better. Whether it's a friendly chat or solving a problem, be ready to share those stories during your interview.
✨Tip Number 3
Dress the part! While we love a casual vibe, showing up looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are ready to represent Parkdean Resorts with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Owner and Guest Experience Advisor position!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Morecambe
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for helping others – it’s all about that positive vibe!
Tailor Your Application: Make sure to customise your application for the Owner and Guest Experience Advisor role. Highlight any relevant skills or experiences that show you can create unforgettable experiences for our guests and owners.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if needed, and make sure your key skills and experiences stand out. We’re busy people too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've positively interacted with customers or resolved conflicts. This will demonstrate your passion for providing excellent service.
✨Know the Company Culture
Familiarise yourself with Parkdean Resorts' values and team spirit. Mention how you align with their commitment to creating unforgettable experiences and caring for the environment. This shows that you're not just looking for a job, but a place where you can thrive.
✨Prepare for Common Questions
Anticipate questions about handling guest feedback or managing busy periods. Think of specific scenarios from your past experiences that highlight your problem-solving skills and adaptability. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities or how the team celebrates successes. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
