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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure they have an unforgettable experience.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, and leisure activities, plus 24/7 support.
- Why this job: Be part of a fun team and create amazing memories for guests.
- Qualifications: No experience needed, just bring your passion and positivity!
- Other info: Great career development opportunities across 66 stunning parks.
The predicted salary is between 20000 - 30000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Lydd employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Lydd
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some scenarios where you can showcase your ability to handle different situations. Role-play with a friend or family member to get comfortable with responding to guest queries and feedback.
✨Tip Number 3
Bring your passion to the table! When you’re chatting with the interviewers, let your enthusiasm shine through. Share stories about times you've made someone's day better or how you love creating memorable experiences for others. It’s all about that positive vibe!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s super easy to navigate and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Lydd
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for creating unforgettable experiences for guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Owner and Guest Experience Advisor. Mention any relevant experiences, even if they’re not directly related!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and find the key information about you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've positively interacted with customers or resolved conflicts. This will demonstrate your passion for providing excellent service.
✨Know the Park Inside Out
Familiarise yourself with Parkdean Resorts and its offerings. Research the parks, local attractions, and entertainment options. Being knowledgeable will not only impress your interviewers but also show your enthusiasm for the role and the company.
✨Emphasise Team Spirit
Highlight your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal. Parkdean values team spirit, so showing that you can contribute positively to the team dynamic will be a big plus.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about training opportunities or how the team celebrates successes, which aligns with their positive culture.
