At a Glance
- Tasks: Lead and support the sales team to deliver exceptional customer experiences.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities.
- Other info: Flexible hours with opportunities for career growth and wellbeing support.
- Why this job: Make a real impact while developing your skills in a fun environment.
- Qualifications: Strong customer service, sales skills, and leadership experience required.
The predicted salary is between 29250 - 35750 £ per year.
Join Parkdean Resorts as a Holiday Homes Sales Support Manager and play a vital role in delivering exceptional customer experiences and driving operational excellence. You'll support the sales team by managing processes, improving efficiency, and ensuring every customer enjoys a smooth journey from enquiry to ownership. This is a fantastic opportunity for someone with strong leadership skills, a passion for customer service, and the ability to thrive in a fast-paced environment.
What you will be doing:
- Support the Sales Manager in leading and motivating the team
- Help plan and execute marketing campaigns to maximise leads
- Oversee customer appointments, park tours, and handovers
- Act as a key contact for customer queries and ensure timely responses
- Maintain accurate documentation, CRM records, and stock listings
- Analyse sales data and gather feedback to improve performance
- Ensure compliance with company policies, safeguarding, and health & safety
About you:
- Strong customer service and sales skills
- Business and financial acumen
- Experience supporting or leading successful sales teams
- Excellent communication and negotiation skills
- Resilient, driven, and passionate about exceeding targets
- Flexibility to work weekends and peak periods
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 65 parks – we've got your back when it comes to training!
- You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com
Holiday Home Sales Support Manager in London employer: Parkdean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises team engagement and personal development. As the Accommodation Manager at Lower Hyde Holiday Park, you'll benefit from comprehensive training opportunities, a supportive Employee Assistance Programme, and generous discounts for you and your loved ones, all while working in a stunning location that fosters meaningful guest experiences. Join us to be part of a team that values every moment and creates lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Home Sales Support Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parkdean Resorts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parkdean Resorts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Holiday Home Sales Support Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parkdean Resorts:Your cover letter is your chance to shine! Tell us why you want to work at Parkdean Resorts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parkdean Resorts!
How to prepare for a job interview at Parkdean Resorts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
