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- Tasks: Be the friendly face of Parkdean Resorts, ensuring guests have an unforgettable experience.
- Company: Join the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, and leisure activities, plus 24/7 support for your wellbeing.
- Why this job: Perfect for people lovers; no experience needed, just bring your passion and positivity!
- Qualifications: A friendly attitude and willingness to learn are all you need.
- Other info: Great career development opportunities across 66 stunning parks.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor!
Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Hunstanton employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Hunstanton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team culture.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some scenarios where you’ve made someone’s day better. Share these stories during your interview to highlight your passion for customer service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile and a positive attitude can go a long way in showing you’re the right fit for the Owner and Guest Experience Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Parkdean family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Hunstanton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your application for the Owner and Guest Experience Advisor role. Highlight any relevant skills or experiences that show how you can contribute to our team and enhance guest satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've positively interacted with customers or resolved conflicts. This will demonstrate your passion for providing excellent service.
✨Know the Company Culture
Familiarise yourself with Parkdean Resorts' values and team spirit. Mention how you align with their commitment to creating unforgettable experiences and caring for the environment. This shows that you're not just looking for a job, but a place where you can thrive.
✨Prepare for Common Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does teamwork mean to you?'. Practising your responses will help you feel more confident and articulate during the interview, making a great impression.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it keeps the conversation engaging!
