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- Tasks: Be the friendly face of Parkdean Resorts, ensuring guests have an unforgettable experience.
- Company: Join the UK's largest holiday park organisation with stunning locations and a vibrant team culture.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
- Why this job: Perfect for people lovers; gain skills, boost your career, and make lasting memories.
- Qualifications: No experience needed, just bring your passion and positivity!
- Other info: We prioritise wellbeing with a 24/7 support helpline and celebrate our commitment to the environment.
The predicted salary is between 24000 - 36000 £ per year.
Holiday Sales – Owner and Guest Experience Advisor – HS1
Highfield Grange, Highfield Grange, Clacton-on-Sea, Essex, United Kingdom
Job Description
Posted Friday 6 February 2026 at 01:00 | Expires Monday 23 February 2026 at 00:59
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor!
Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
Highfield Grange, Highfield Grange, Clacton-on-Sea, Essex, United Kingdom
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Holiday Sales - Owner and Guest Experience Advisor - HS1 employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1
✨Tip Number 1
Familiarise yourself with Parkdean Resorts and their values. Understanding their commitment to guest experience and community will help you align your approach during interviews and conversations.
✨Tip Number 2
Practice your customer service skills in everyday situations. Whether it's helping a friend or engaging with strangers, showcasing your ability to connect with people will be beneficial when discussing your suitability for the role.
✨Tip Number 3
Network with current or former employees of Parkdean Resorts. They can provide insights into the company culture and expectations, which can give you an edge in understanding what they value in a candidate.
✨Tip Number 4
Prepare to discuss how you would handle specific guest scenarios. Think about common issues that might arise and how you would resolve them, as this shows your proactive approach to guest experience.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Parkdean Resorts is looking for in an Owner and Guest Experience Advisor. Highlight key responsibilities and required skills in your application.
Showcase Your Personality: Since this role is all about guest interaction, make sure to convey your passion for customer service and positivity in your cover letter. Share any relevant experiences that demonstrate your people skills, even if they are informal.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise any previous roles where you interacted with customers or worked in a team environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your suitability for the role.
✨Emphasise Your Positivity
The job requires a positive attitude and a passion for creating memorable experiences. Make sure to convey your enthusiasm for the role and the company during the interview. A genuine smile and upbeat energy can go a long way!
✨Research Parkdean Resorts
Familiarise yourself with Parkdean Resorts' values, culture, and offerings. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their mission and vision.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or busy check-in periods. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and customer service mindset.
