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- Tasks: Lead a team to create unforgettable guest experiences and enhance satisfaction.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy a 50% holiday discount, 30% team member discount, and annual management bonuses.
- Why this job: Be part of a fun, supportive culture that values your growth and wellbeing.
- Qualifications: Natural leader with a passion for customer service and team motivation.
- Other info: Background checks will be conducted; we prioritise a safe and inclusive environment.
The predicted salary is between 30000 - 36600 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager.
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK\’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
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Guest Experience Manager employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led a team in the past, especially in customer service roles. Highlight any specific instances where you motivated your team to achieve exceptional results.
✨Tip Number 2
Familiarise yourself with Parkdean Resorts' values and culture. During your discussions, reference how your personal values align with theirs, particularly around guest experience and community engagement. This will demonstrate that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Tip Number 3
Prepare to discuss how you handle feedback and complaints. Since the role involves transforming guest feedback into improvements, think of specific examples where you've turned negative experiences into positive outcomes. This will show your problem-solving skills and commitment to guest satisfaction.
✨Tip Number 4
Network with current or former employees of Parkdean Resorts if possible. They can provide insights into the company culture and expectations for the Guest Experience Manager role. Mentioning any connections or insights during your interview can give you an edge.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in guest services, leadership, and team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for creating memorable guest experiences. Mention specific examples from your past roles where you successfully led a team or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Parkdean Resorts
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to enhance customer satisfaction.
✨Demonstrate Leadership Skills
As a Guest Experience Manager, you'll be leading a team. Highlight your leadership style and provide examples of how you've motivated and developed team members in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Prepare scenarios where you successfully resolved issues and turned negative experiences into positive ones.
✨Research the Company Culture
Familiarise yourself with Parkdean Resorts' values and culture. Be ready to discuss how your personal values align with theirs, particularly around teamwork, fun, and community engagement.
