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- Tasks: Help create unforgettable guest experiences and drive satisfaction across the park.
- Company: Join a vibrant team at Parkdean Resorts, where holiday magic happens!
- Benefits: Enjoy discounts on holidays, food, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Great career development opportunities across 65 parks!
- Why this job: Be the voice of guests and make a real impact on their holiday experience.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Be part of the team that makes holiday magic happen! We’re looking for an energetic, people‑focused Assistant Guest Experience Manager to help champion outstanding service and support the delivery of unforgettable guest experiences across the park. As an Assistant Guest Experience Manager, you’ll work closely with the Guest Experience Manager to enhance every stage of the guest journey - from warm welcomes on arrival to fond farewells at departure. You’ll play a key role in driving guest satisfaction, improving service standards, and helping the team deliver consistent, high‑quality experiences. You’ll use feedback, data, and insight to make improvements, support the team with day‑to‑day operations, and help create a positive, joined‑up experience across the whole park.
What you will be doing...
- Act as the voice of the guest, using feedback, data, and insights to drive improvements.
- Create a welcoming, professional atmosphere within reception and other guest‑facing areas.
- Support enhancements to guest spend by understanding guest needs and expectations.
- Support in recruiting, training, developing, and motivating the Guest Experience team.
- Help build a culture of high service standards, positive behaviours, and strong teamwork.
- Assist with day‑to‑day team management, ensuring processes and standards are consistently followed.
- Assist with action plans to drive continuous improvement across the guest journey.
- Support the effective handling and resolution of guest complaints in line with company processes.
- Work closely with all park departments - Accommodation, F&B, Security, Maintenance - to ensure a seamless guest experience.
- Ensure communication is smooth and joined‑up so guests receive consistent service at every touchpoint.
About you...
- Experience leading, supervising or developing a team in a customer‑focused environment.
- Ability to build strong relationships with guests and internal stakeholders.
- Previous customer‑facing experience, with confident written and digital communication skills.
- Strong IT skills and the ability to work comfortably across multiple systems.
- Flexibility to work varied hours including weekends, evenings, and bank holidays.
- A passion for service excellence and a desire to support continuous improvement.
Benefits
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never alone with our Employee Assistance Programme! 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
Parkdean Resorts takes safeguarding seriously; therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at .
Holiday Sales - Assistant Guest Experience Manager - HS1 in England employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Assistant Guest Experience Manager - HS1 in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their holiday magic.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in customer service and teamwork during the actual interview.
✨Tip Number 3
Show off your passion for guest experience! Think of specific examples from your past roles where you went above and beyond for customers. Sharing these stories will demonstrate your commitment to service excellence and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Holiday Sales - Assistant Guest Experience Manager - HS1 in England
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating unforgettable guest experiences. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Assistant Guest Experience Manager role. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Parkdean Resorts
✨Know the Guest Experience Inside Out
Before your interview, dive deep into understanding what makes a great guest experience. Familiarise yourself with the company’s values and how they translate into service. Think about examples from your past where you’ve enhanced customer satisfaction or resolved complaints effectively.
✨Showcase Your Team Leadership Skills
As an Assistant Guest Experience Manager, you'll be leading a team. Prepare to discuss your previous experiences in managing or developing teams. Share specific instances where you motivated your team or improved service standards, highlighting your ability to build strong relationships.
✨Be Ready to Discuss Feedback and Improvements
The role involves using feedback and data to drive improvements. Come prepared with examples of how you've used guest feedback in the past to make positive changes. This shows that you understand the importance of continuous improvement in enhancing the guest journey.
✨Demonstrate Your Flexibility and Passion
This job requires flexibility in working hours and a genuine passion for service excellence. Be ready to talk about your availability and share why you love working in customer service. Your enthusiasm can set you apart from other candidates!