At a Glance
- Tasks: Support customers with bookings and provide exceptional service across various communication platforms.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, meals, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Flexible hours and a supportive team that values your growth and wellbeing.
- Why this job: Be part of creating unforgettable holiday experiences while developing your skills in a fun environment.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 27900 - 34100 £ per year.
Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life?
Join our dynamic Customer and Park Support team at Parkdean Resorts, where every day is an opportunity to create unforgettable experiences for our holiday makers, holiday homeowners, and dedicated teammates.
Whether it's tweaking a booking, assisting our on-park teams, or supporting our central office, you'll be at the heart of our mission: ensuring our customers’ experience is nothing short of exceptional.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to training, we’ve got your back when it comes to development!
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
• You’re never on your own with our Employee Assistance Programme!
It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business.
We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
This dynamic role is varied and exciting, you will take care of our customers, holiday guests and owners; offering a seamless experience across all our customer types whether that’s providing expert holiday recommendations to help them find their perfect getaway, promoting additional services or supporting our owners across telephone, live chat and email.
- Here’s what a day in our fast-paced, fun and vibrant team looks like:
- Handle customer inquiries and sales through Live Chat, Whats App, SMS, and ticketing systems.
- Promote and sell holiday packages, memberships, and additional services, consistently identifying opportinuties to cross and up-sell.
- Provide timely and accurate information to customers, resolving issues and answering queries.
- Manage ticketing system for callbacks and following up with customers as required.
- Collect customer feedback and share insights with the team to improve services and sales processes.
- Maintain accurate records of customer interactions and transactions.
Some of the skills we’re looking for
- Previous experience in sales, customer service, or a related field, preferably within the holiday or travel industry with a passion for delivering exceptional customer service.
- Excellent verbal and written communication skills
- Strong familiarity with digital communication platforms such as Live Chat, Whats App, and SMS.
- Proven ability to meet and exceed sales targets.
- Strong problem-solving skills and the ability to think on your feet,
- Ability to work effectively within a team environment.
- Proficiency in using CRM systems and ticketing software.
- Willingness to work flexible hours, including evenings and weekends as required.
Whatever you do, please don’t filter yourself out!
We are often flexible when considering an applicant’s skills and experience for a role.
So, don’t be put off if you don’t tick all the boxes.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day.
We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.
For any reasonable adjustment requests, please contact Stephanie at stephanie. wood@parkdean-resorts. com
Customer Sales Support Advisor in Egremont employer: Parkdean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises team engagement and personal development. As the Accommodation Manager at Lower Hyde Holiday Park, you'll benefit from comprehensive training opportunities, a supportive Employee Assistance Programme, and generous discounts for you and your loved ones, all while working in a stunning location that fosters meaningful guest experiences. Join us to be part of a team that values every moment and creates lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Support Advisor in Egremont
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parkdean Resorts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parkdean Resorts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Support Advisor in Egremont
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parkdean Resorts:Your cover letter is your chance to shine! Tell us why you want to work at Parkdean Resorts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parkdean Resorts!
How to prepare for a job interview at Parkdean Resorts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
