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- Tasks: Support holiday homeowners and create memorable experiences through friendly interactions.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Flexible hours with opportunities for career growth across 65 stunning parks.
- Why this job: Be the voice of our owners and help build a strong community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Help us create an unforgettable ownership experience! We’re looking for a friendly, organised and people‑focused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal, professional and memorable. As an Owner Experience Assistant, you’ll be a key member of the Owner Experience team—supporting the full owner journey from day‑to‑day enquiries to community‑building events. You’ll ensure owners feel valued, listened to and supported, helping make their time on the park as enjoyable and stress‑free as possible. You’ll work closely with your manager and the wider team to deliver first‑class service, accurate administration, and a warm, welcoming environment.
What you will be doing…
- Act as the first point of contact for owners across face‑to‑face, phone and email enquiries.
- Handle all queries efficiently, accurately and professionally.
- Provide warm, friendly support that helps every owner feel valued and respected.
- Be the voice of our owners – gathering feedback, spotting themes and helping shape improvements.
- Support written communications, updates and messages to owners when required.
- Work collaboratively with park teams to ensure a smooth, joined‑up experience.
- Support the planning, coordination and delivery of owner events such as forums, drop‑ins and social activities.
- Help create a sense of community and belonging on park, ensuring events run smoothly and owners feel engaged.
About you…
- Experience in a customer‑facing or administrative role.
- Proven ability to deliver excellent service – ideally in leisure, hospitality or similar.
- Strong IT skills with confidence using multiple systems at once.
- Friendly, professional communication skills across all channels.
- Good organisational skills and strong attention to detail.
- Flexibility to work weekends, evenings and bank holidays where needed.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Owners - Owner Experience Assistant - OI1 in Cornwall employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owners - Owner Experience Assistant - OI1 in Cornwall
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkdean Resorts' social media and website. This will help you understand their values and show that you're genuinely interested in creating that unforgettable ownership experience.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for owners, role-play common scenarios with a friend. This will help you feel more confident and ready to provide that warm, friendly support they expect.
✨Tip Number 3
Be prepared to share your ideas! Think about how you can gather feedback from owners and suggest improvements. Showing that you can be the voice of the owners will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm for the role and your commitment to making every interaction memorable.
We think you need these skills to ace Owners - Owner Experience Assistant - OI1 in Cornwall
Some tips for your application 🫡
Be Personal: When you're writing your application, make sure to show off your personality! We want to see how you connect with people, so share any experiences that highlight your friendly and organised nature.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor it to the Owner Experience Assistant role. Mention specific skills or experiences that relate to customer service and community-building – we love that!
Show Your Passion: Let us know why you’re excited about this role! Whether it’s your love for creating memorable experiences or your enthusiasm for working in a team, we want to feel your passion through your words.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s super easy and ensures your application goes straight to us, where we can’t wait to read it.
How to prepare for a job interview at Parkdean Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Parkdean Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Owner Experience Assistant, you'll be interacting with homeowners regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlight your friendly and professional communication style to demonstrate that you can create a welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a dissatisfied owner or coordinating an event. Think of scenarios where you’ve successfully managed similar challenges and be ready to share those stories during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask your interviewer. This could be about the team culture, upcoming events for owners, or how success is measured in this role. It shows that you're engaged and thinking about how you can contribute to the team.