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- Tasks: Be the friendly face of Parkdean Resorts, ensuring guests have an unforgettable experience.
- Company: Join the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support.
- Other info: Great career growth opportunities and a commitment to wellbeing and community.
- Why this job: Perfect for people lovers; gain skills while having fun in stunning locations.
- Qualifications: No experience needed, just bring your passion and positivity!
The predicted salary is between 20000 - 25000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time. No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Cornwall employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team culture.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some scenarios where you can demonstrate your ability to handle different situations with a smile. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable for your interview. A friendly appearance can set the tone for a positive conversation about your potential role at Parkdean Resorts.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and helps us keep track of all the amazing candidates like you who are ready to join our team!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Cornwall
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some of that passion and positivity we love. Remember, this role is all about creating memorable experiences for our guests!
Tailor Your Application: Make sure to tailor your application to the Owner and Guest Experience Advisor role. Highlight any relevant skills or experiences, even if they’re from outside work. We’re looking for team spirit and a can-do attitude, so show us how you fit the bill!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where you can to make it easy for us to read. We want to get to know you, but we also appreciate brevity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture right there!
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've positively interacted with customers or resolved conflicts. This will demonstrate your passion for providing excellent service.
✨Know the Company Culture
Familiarise yourself with Parkdean Resorts' values and team spirit. Mention how you align with their commitment to creating unforgettable experiences and caring for the environment. This shows that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face in the role. Prepare responses on how you would handle check-ins, guest inquiries, or resolving issues. This will help you feel more confident and ready to tackle real-life situations during the interview.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities or how the team celebrates successes. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.