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- Tasks: Lead a team to create unforgettable guest experiences and enhance service through feedback.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and exclusive deals on brands you love.
- Why this job: Make a real impact while having fun in stunning locations across the UK.
- Qualifications: People skills and a passion for delivering exceptional service are essential.
- Other info: Great career growth opportunities with top-notch training and support for your wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you'll have the opportunity to make a real impact on each owner's and guest's experience from the moment they arrive. You'll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- Annual Management Bonus scheme
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!
- You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We're Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
Guest Experience Manager in Clacton-on-Sea employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Clacton-on-Sea
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Parkdean Resorts' values and mission. This way, you can show how your personality and experience align with their fun and friendly vibe.
✨Tip Number 2
Practice your people skills! As a Guest Experience Manager, you'll be all about creating amazing memories. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions.
✨Tip Number 3
Bring your ideas to the table! Think about how you can enhance guest experiences and be ready to share your thoughts during the interview. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter, making your job search smoother.
We think you need these skills to ace Guest Experience Manager in Clacton-on-Sea
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, this role is all about creating amazing experiences for our guests!
Tailor Your Application: Make sure to tailor your application to the Guest Experience Manager role. Highlight your relevant experience and skills that align with what we’re looking for. Show us how you can bring our values to life and enhance the guest experience!
Be Specific About Your Impact: We love hearing about your past achievements! Be specific about how you've made a difference in previous roles. Whether it’s improving customer satisfaction or leading a successful team, share those stories that showcase your ability to create unforgettable moments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic company culture right there!
How to prepare for a job interview at Parkdean Resorts
✨Know Your Guests
Before the interview, take some time to research Parkdean Resorts and understand their guest demographics. Familiarise yourself with the types of experiences guests are looking for and think about how you can enhance those experiences. This will show your potential employer that you’re genuinely interested in creating memorable moments.
✨Showcase Your People Skills
As a Guest Experience Manager, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve successfully managed guest interactions or resolved complaints. Highlight your enthusiasm and how you inspire your team to deliver exceptional service.
✨Be Ready to Discuss Feedback
Since the role involves analysing customer insights, be prepared to discuss how you’ve used feedback in previous roles to improve service. Think of specific instances where you’ve implemented changes based on guest comments and how it positively impacted their experience.
✨Plan for Team Motivation
The interview may touch on how you would motivate and develop your team. Come up with strategies or initiatives you’ve used in the past to inspire your colleagues. Show that you understand the importance of a motivated team in delivering outstanding guest experiences.
